Learning & Development Specialist
???? Location: Ireland (Multi-site role across retail, hospitality, and production units)
???? Type: Permanent / Full-Time
Are you passionate about creating impactful learning experiences and driving frontline development in fast-paced environments? My client is looking for a Learning & Development Specialist to lead training and talent initiatives across multiple locations-from retail stores to production units and head office.
This is a hands-on role where you\'ll shape onboarding, elevate customer experience and build a culture of continuous learning. If you thrive in hospitality or retail and love designing engaging, blended training programs, we\'d love to hear from you.
What You\'ll Do
* Lead annual training needs analysis and deliver a strategic L&D plan
* Design and deliver onboarding, customer experience and compliance training
* Collaborate on SOPs and ensure consistent service standards across all sites
* Create interactive content using video, animation and live demos
* Track training impact via dashboards, feedback and performance metrics
* Develop internal and external development programs, including apprenticeships
* Champion a culture of learning and excellence
What You\'ll Bring
* 2-3 years\' experience in training delivery (digital, virtual, in-person)
* Hospitality or retail operations background
* Strong communication and stakeholder engagement skills
* Experience with LMS, authoring tools and Microsoft Office
* Bonus: Familiarity with Adobe Pro, Articulate, Synthesia or project management.
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