Job Title:
Quality Manager
Location:
Swords, Dublin
Reports To
: Regional/Cluster Quality Manager
Benefits
* Basic Salary €90,000
* 23 Days Annual Leave
* Healthcare - Laya Inspire
* Laptop & Phone
* Pension 5% from start date
Job Purpose
Lead compliance, customer-facing quality, and continuous improvements to foster a total quality culture. Ensure high-quality products, robust quality systems, and cost-effective quality performance in line with external and internal standards.
Key Responsibilities
* Quality Governance: Support site leadership in quality governance; prepare KPI analyses and insight for decision-making.
* Compliance & Systems: Review and maintain quality systems, SOPs, and policies to ensure customer and regulatory conformity; drive improvements to meet accreditation standards.
* Customer Focus: Establish strong relationships with customers; provide technical support and act as a quality reference.
* CAPA & Investigations: Manage customer complaints and non-conformances; lead robust root-cause investigations and implement corrective and preventive actions (CAPA).
* Training & People: Recruit, develop, and coach a QA/QC team; promote quality knowledge and continuous improvement across the site.
* Audits & Communications: Coordinate internal, external, and customer audits; prepare information for visits and responses.
* Continuous Improvement: Lead quality initiatives and cost-reduction improvements; support new equipment validation and safety/compliance processes.
* Integrated Management System: Contribute to an integrated system covering quality, environment, and health & safety.
Key Responsibilities – Business Improvement
* Drive improvements to optimize processes to meet customer specs while maximizing production.
* Ensure standards amendments are aligned with accreditation bodies.
* Support new equipment validation, safety, and customer expectations; participate in site-wide improvement initiatives.
Key Responsibilities – Other
* Produce data and reports for site, customers, and corporate.
* Identify and implement improvement projects to enhance quality and safety.
* Deliver GMP, Quality, and FSC training as required.
* Take on additional projects as needed.
Knowledge, Skills, Experience
* Minimum 5 years in a senior/management Quality role.
* Experience with accredited standards and manufacturing environments.
* Proven track record in leading change and continuous improvement (e.g., Six Sigma or equivalent).
* Supervisory experience; equipment/process validation.
* GMP knowledge; strong problem-solving and root-cause analysis skills.
* Customer relations, data handling, and presentation skills.
* Proficient in Microsoft Office.
Behaviours
* Analytical and data-driven
* Decisive and collaborative
* Strong communication and negotiation skills
* Results-focused and commercially aware
Core Competencies
* People Management: Leadership, coaching, performance management
* Personal Competencies: Clear communication, determination, influence
* Managing the Business: Organization, continuous improvement, resource optimization
Other Requirements
* Flexible and adaptable to change; willing to take on additional responsibilities
* Self-motivated, detail-oriented, team-focused, and collaborative
INDETH-H