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J OB T ITLE : Credit and Collections Specialist
R EPORTS TO : Credit & Collections Manager
Location: Dublin, Ireland
Company Background
Ornua is a dairy co-operative which sells dairy products on behalf of its members, Ireland’s dairy processors and, in turn, Irish dairy farmers. It is Ireland’s largest exporter of Irish dairy products, exporting to 110 countries worldwide. Headquartered in Dublin, Ornua has annualised sales of over €3.5 billion and a global team of 3,000 employees.
Ornua is structured across two divisions: Ornua Foods and Ornua Ingredients. We operate from 10 business units worldwide, including 16 production facilities, and have sales and marketing teams working in-market across the globe in Africa, Asia, Germany, Ireland, the Middle East, Spain, the UK, and the US.
You may know us by our brands Kerrygold, Dubliner, Pilgrim’s Choice, Avantage, Forto, and BEO.
At Ornua, our Values lie at the core of everything that we do and how we behave both individually and as a business. Our five values, and their underlying behaviours, encourage us to Seek and Embrace New Ideas, Make It Happen, Be Our True Selves, Show You Care and Achieve Great Things Together.
At Ornua, our co-operative ethos lies at the heart of how we do business. We care passionately about driving sustainable, profitable growth, underpinned by our ambitious ‘Path to Prosper’ strategy. We have delivered significant growth in our core business, and we have ambitious plans for continued growth over the next five years.
Personal Growth
We invest in our people and foster a culture of continuous learning and improvement, which enables fantastic career progression and internal mobility within the Finance Services department and wider organisation.
Dynamic Working
We have a Dynamic Working policy in place which facilitates flexible hours and hybrid working.
Shared Services Model
This role will sit within a shared services model, the finance services department will be made up of team members across Credit and Collections and Accounts Payable.
Why this role is valuable
The Credit and Collections Specialist will support the Credit and Collections Manager in strengthening and developing a strong internal collections environment. The Credit and Collections Specialist will have responsibility for:
Key areas of responsibility:
* Assist in the control of credit to our customer base.
* Liaise with the business and business partners on the best steps to reducing debt.
* Ensure the compliance of the company group Credit & Collections processes and policies.
* Assist the Debt Management in future projects and continuous improvements.
* Ad hoc jobs to assist with the improvement of the company debt position and debt improvements.
Key requirements:
* 2 years+ experience working in a fast-paced collections environment ideally with relevant FMCG Industry experience.
* Detail orientation and strong organizational and analytical skills
* Proficient with MS Office product suite (PowerPoint, Excel, Word, Outlook) and internet based applications (Salesforce, Power BI, Co-Pilot, ERP Software)
* Strong verbal and written interpersonal communication skills with the ability to work within a team environment yet also with minimal supervision.
* Adaptable and flexible to change with a willingness to learn and challenge in order to drive continuous improvement
* Comfortable operating in a matrix organisation structure
* Curiosity : Encourages others to learn and demonstrates the courage to be creative
* Forward-Looking: Helps others to accept change, implements change and looks ahead to anticipate change
* Ownership: Clarifies accountabilities, overlaps, and gaps, and helps others remain motivated through difficult times
* Working Together: Encourages cooperation in own team and supports cross functional working
* Communicative : Communicates confidently, adapting style for different situations
* Customer Focus: Pays attention to customer satisfaction levels and builds good relationships
* Expertise: For projects that involve others applies effective professional skill, analysis and decision making and planning and reviewing
* Integrity: Supports and encourages constructive outcomes for others by demonstrating integrity
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