Job Summary
NetApp's Security Information team is responsible for responding to security inquiries received from our customers.
This role owns the end-to-end process for security questionnaires, vendor risk assessments, and compliance activities, requiring the ability to interpret complex inquiries, identify nuances, and leverage a knowledge base to provide precise responses.
The ideal candidate will lead security compliance initiatives.
Success in this position demands strong organizational skills to manage multiple, deadline-driven projects, prioritize effectively, and set clear expectations.
Exceptional communication and collaboration are essential, as the role interfaces with legal, compliance, product, finance, IT security, and sales teams to uphold trust and regulatory standards.
Additionally, the candidate should demonstrate the ability to train and utilize AI tools to optimize knowledge base usage and enhance response efficiency.
Job Responsibilities
Act as a self-starter, managing multiple projects simultaneously, prioritizing tasks, and driving initiatives to completion.
Ability to work while collaborating effectively across teams to meet deadlines and to address security requirements in order to respond to customer inquiries.
Ensure accuracy and completeness in all responses and documentation.
Monitor and report on SLA performance and metrics for leadership visibility.
Protect sensitive information and maintain strict confidentiality of company assets.
Quickly learn new applications and leverage AI tools to optimize knowledge base usage.
Skilled at professionally presenting and communicating with end customers and sales organizations.
Job Requirements
4+ years of experience in Sales Operations, Program Management, or related fields.
Compliance knowledge desired (ISO, SOC, HIPAA, etc)
Excellent project management and stakeholder communication skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Desired 2 years Security questionnaire experience.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees.
This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Why NetApp?
We are all about helping customers turn challenges into business opportunity.
It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better – but also to innovate.
We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance.
Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations.
We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts.
Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
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