Job Description:
Pfizer is seeking a highly skilled and experienced IT Service Management (ITSM) Engineer to join our team. The successful candidate will have a strong background in deploying and managing ServiceNow ITSM, with a proven track record of delivering successful ITSM solutions following industry best practices.
The ideal candidate will be responsible for designing, developing, implementing, and maintaining ITSM processes and systems, utilizing the ServiceNow platform to meet business requirements. This individual will be able to multitask in a dynamic team-based environment, demonstrating strong problem-solving and decision-making abilities, as well as the highest degree of professionalism.
This role involves working closely with cross-functional teams to deliver effective solutions and enhance IT service delivery. The successful candidate will ensure that ITSM strategies are aligned with business goals, ensuring that the ServiceNow platform supports and enhances overall business objectives.
Key Responsibilities:
* Design, develop, test, implement, and support ServiceNow ITSM capabilities related to Incident, Problem, Change, and Request Management
* Partner with ITSM Product Owner to develop strategy and roadmap for product development and release
* Analyze existing processes and workflows, identifying areas for improvement, optimization, and enhancement of ITSM processes
* Engage in day-to-day operational support related to ITSM processes and systems
* Develop and deliver training materials and sessions for end-users and administrators
Qualifications:
* Bachelor's degree in a relevant field such as Computer Science, Information Technology, or Engineering
* 7+ years of experience interfacing with or managing IT application/infrastructure technologies
* 5+ years' proven experience with ServiceNow ITSM administration/management, configuration, development, integration, upgrade, and continuous improvement
* Certified Technical Architect (CTA) with Certified Implementation Specialist (CIS) certifications in ITSM disciplines
* Deep functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change, and Request
Benefits:
* Opportunity to work with a leading pharmaceutical company
* Collaborative and dynamic work environment
* Ongoing professional development and training opportunities