Job Details
Security Service Engineer
The purpose of the job is to provide professional engineering expertise and excellent internal and external customer service during the maintenance of a variety of CCTV, Intruder, Access Control Systems and other security solutions. This includes some installation and commissioning.
The main challenges of the job are meeting deadlines, providing thorough work, delivering exceptional customer service, analyzing faults to meet business requirements, and working under pressure.
Job Responsibilities/Essential Functions
* Provide technical expertise in fault finding and repairs of varied PC/Network-based and analogue security systems with knowledge of high-end software packages.
* Provide technical expertise in fault finding and repair of various CCTV operating systems, from small-scale CCTV systems to large Multi-site installations with PC-Based Digital Recorders.
* Understand fibre optic transmission systems, LAN/WAN networks, and radio telemetry systems to effectively remedy any faults. Liaise with higher-grade engineers when necessary.
* Offer emergency solutions when working out of hours as specified on the departmental rota.
* Collaborate with all parts of the business to ensure the agreed scope of works is delivered in line with the customer's expectations.
* Participate in team meetings and actively contribute towards the business' activities.
* Strive to maximize personal development and performance by taking an active part in performance reviews and personal development plans. Maintain up-to-date technical knowledge through internal and external training provision.
* Operate according to the requirements of business-specific applications and processes and broad application environments (order submission, stock control, timesheet submission, job closing, etc.).
* Travel between sites during the working day.
Requirements:
* NVQ in Electronic Security or equivalent proven experience.
* Knowledge of Access control/CCTV/Intercom/Intruder systems.
* Knowledge of Windows Operating Systems.
* Knowledge of digital electronics principles and systems, including Health and Safety.
* Good knowledge of Access control/CCTV/Intercom/Intruder systems.
* Good knowledge of CCTV systems and digital electronics/electrical systems.
* Working knowledge of TCP/IP and other network fundamentals, including Unified Front End (UFE).