Overview
Online Customer Service Advisor - Seasonal Contract at Harvey Norman Ireland. This is a seasonal fixed term contract with weekend and evening support. The role is based at the Head Office in Swords Business Park, Co. Dublin. Harvey Norman is a leading retail brand with stores worldwide and a strong emphasis on customer service.
Responsibilities
* Provide high quality telephone, email and chat service at first point of contact; handle requests, answer queries, and process issues through to a satisfactory conclusion.
* Resolve queries within established best practices and department procedures to the satisfaction of both customer and business.
* Establish positive relationships with internal and external colleagues, suppliers and customers to ensure delivery of customer service excellence.
Qualifications and Skills
* Takes personal responsibility for meeting customer needs and resolving issues; customer-first mindset.
* Excellent computer skills including knowledge of Microsoft applications.
* Ability to multi-task across multiple systems.
* Preferably 1 year of customer service, retail or hospitality experience.
* Strong communication skills, both verbal and written; good listener and clear explanations tailored to customer needs.
* Hardworking, conscientious, self-motivated with the ability to work under pressure in a data-driven environment.
* Adaptable to change; willingness to learn new ways to achieve objectives.
* Attention to detail and strong organizational skills; dependable and committed to job and company.
* Experience in online retail customer service, email support or call handling is advantageous.
Desirable Context
Background in online retail customer service, email support or call handling is advantageous; experience in dealing with customers in person or over the phone also considered. Customer obsession and a focus on delivering wow experiences are emphasized.
Why People Join Us
* Dynamic and growing company with a fun, high-energy work environment.
* Culture of developing and promoting from within; entrepreneurial spirit.
* Generous staff discounts.
Additional Information
* This is a seasonal fixed term contract from 1 October 2025 until 30 January 2026.
* Flexibility to work during store opening hours, including days, evenings, weekends and public holidays.
* Applicants must be living in Ireland and hold a valid work permit.
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