Viagogo is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through viagogo internationally and StubHub, our platform in North America, we service customers in 195 countries in 33 languages and 49 available currencies.
We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you will thrive in our environment where the rewards are highly motivating.
About the Role
This role requires a proactive mindset, excellent communication skills, and a passion for delivering results. You will have the opportunity to work in a dynamic, fast-paced environment where performance is celebrated and rewarded.
Responsibilities:
* Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
* Identify customer needs and provide immediate solutions while educating customers to navigate and self-serve when possible.
* Maintain up-to-date knowledge of products, services, and company policies.
* Collaborate with cross-functional teams to improve processes and optimize the customer experience.
Your Skills & Qualities
* Excellent verbal and written communication skills.
* Proficiency in Microsoft Office and CRM software.
* Ability to multitask and prioritize in a fast-paced environment.
Our Culture
We value togetherness, trust, inclusion, and most importantly a culture of winning. We are proud of our multicultural and vibrant culture, innovative offices, and the newest technologies used.