Job Description
The Senior Operations Manager is a key role that oversees the entire Operations Department, driving efficiency, integrity, and enthusiasm to achieve excellence in all endeavors. The ideal candidate will be a creative and proactive leader of the management team, focused on continuous improvement, providing exceptional support to customers, team members, and stakeholders.
The position reports directly to the Operations Director.
1. Leadership Responsibilities:
* Recruit, interview, and hire Functional Managers.
* Communicate criteria to recruiters for Functional Management position candidates.
* Coach Functional Managers in the interviewing/hiring process.
* Monitor team member turnover; identify key factors that can be improved; make improvements.
2. Employee Development:
* Identify individual and team strengths and development needs on an ongoing basis.
* Create and/or validate training curriculum in area of responsibility.
* Coach and mentor Functional Managers to deliver excellence to every internal and external customer.
* Create and manage succession plans for Functional Managers.
3. Performance Management:
* Establish clear measurable goals and objectives by which to determine individual and team results.
* Solicit ongoing feedback from Workcell members, Business Unit Manager (BUM), and Functional Manager on Functional Manager's contribution to the team.
* Provide ongoing coaching and counseling to Functional Manager based on feedback.
* Perform team member evaluations professionally and on time.
* Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
4. Communication:
* Ensure recognition and rewards are managed fairly and consistently in area of responsibility.
* Provide communication forum for the exchange of ideas and information with the department.
* Organize verbal and written ideas clearly and use an appropriate business style.
5. Functional Management Responsibilities:
* Create and communicate the campus strategic directions.
* Define, develop, and implement a strategy that contributes to the corporate strategic directions.
* Provide regular updates to Functional and Corporate Operations Manager on the execution of the strategy.
6. Technical Management Responsibilities:
* Drive continuous improvement through trend reporting analysis and metrics management.
* Assess the adequacy of data gathering methods utilized by the workcells.
* Offer new ideas and suggestions for improvement.