As a Customer Partnership Specialist, you will play a pivotal role in fostering strong relationships with veterinary customers.
About the Role
* You will collaborate closely with colleagues across various departments to deliver exceptional customer experiences.
* You will also support the management of our handheld device suppliers, ensuring customers receive reliable devices and quality after-sales service.
Key Responsibilities
* Act as the primary point of contact for veterinary customers and respond to queries in a timely manner.
* Build positive working relationships with customer teams and understand their key needs.
* Support customers during onboarding and help them effectively utilize our tools.
* Maintain customer engagement and ensure they derive ongoing value from our solution.
* Account Management: Support retention and renewal goals within your account portfolio.
* Internal Coordination: Share customer feedback and insights with product and technology teams to inform improvements.
* Critical Thinking: Analyze customer data and provide actionable recommendations to drive business growth.
* Effective Communication: Develop and maintain clear communication channels with internal stakeholders and external customers.