We are seeking a Field Service Engineer to join our client, a global leader in the semiconductor industry. This is a 12-month contract to support the Installation, maintenance and repair at their site, in Leixlip.
Role Responsibilities:
1. Undertakes all maintenance activities (including installation and commissioning) of products in line with global standards, whilst ensuring complete customer satisfaction:
2. Provides front-line support for key field service activities at customer sites, ensuring a strong focus on customer satisfaction.
3. Conducts faultfinding and troubleshooting support in order to resolve or escalate issues within the agreed contractual timeframes in order to meet customer expectations.
4. Conducts all field service activities within the boundaries of all applicable regulations, policies and procedures to ensure organisational, safety and health obligations are met. Risk control elements covering all relevant aspects of the field service role must be adhered to.
5. Provides detailed and accurate feedback on activities and compiles clear and concise reports for submission to the line manager and/or technical support to enable informed decisions to be made to resolve product issues.
Role Requirements:
6. Education level: University or formal qualification in an electrical, electromechanical, or mechanical discipline.
7. Minimum of 2 years of field service experience in a relevant or related industry, ideally customer-facing.
8. Can understand and interpret technical documentation relevant to work. technical drawings.
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