We are partnering with a leading organisation operating in a complex, international IT environment to recruit an IT Service Delivery Manager. This is a key role within a local Digital & IT team, responsible for ensuring high-quality IT services are delivered seamlessly to the business.This position would suit someone who enjoys working at the intersection of people, process, and technology, and who thrives in a hands-on, fast-moving environment.The RoleAs IT Service Delivery Manager, you will oversee day-to-day IT operations, ensuring internal users receive reliable, efficient, and professional IT support. You’ll work across a mixed landscape of global and local systems, legacy and next-generation platforms, and multiple vendors and support teams.This is a pivotal role in ensuring all IT components work together effectively to support the wider business.Key ResponsibilitiesLead, mentor, and support a small IT support team, acting as an escalation point for complex issuesManage the IT Service Desk, ensuring tickets are handled efficiently and service levels are metOversee IT infrastructure support, including capacity planning, patching, asset lifecycle, and troubleshootingProvide first-line network support and coordinate escalations with global teams or specialist vendorsManage third-party IT service providers and ensure SLAs and processes are adhered toDrive continuous improvement by documenting, reviewing, and optimising IT support processesMaintain a strong focus on end-user satisfaction through high-quality service deliveryAbout YouYou are an experienced IT Service Management professional with a strong technical foundation and a collaborative mindset. You’re curious, detail-oriented, and comfortable adapting to changing priorities.You’ll ideally bring:Solid experience in IT Service Management, including ITIL processes, helpdesk operations, and vendor managementBroad technical knowledge across hardware, networks, applications, and infrastructureStrong problem-solving and analytical skillsExcellent communication skills, with the ability to translate between technical and non-technical audiencesExperience leading or mentoring small teamsA proactive approach to improving processes and ways of working
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