MSL Motor Group is a family-owned business which has been in operation since 1959. We are a sister company of Motor Distributors Limited, the exclusive importer and distributor of BYD in Ireland.
We offer an exciting career in the electric mobility field. BYD is a market leader across all ranges – passenger cars, trucks, and buses. As our colleague, you will make an enormously positive and personal impact on the planet and climate sustainability. The BYD brand has an incredible story to tell and is one of the most exciting brands to arrive in Ireland to lead the way in the future of electric motoring.
We currently wish to recruit an Experienced Service Advisor to join our team based in Head Office, Naas Road Dublin 12
What's in it for you?
* Monday to Friday working hours.
* A competitive salary
* Opportunities for professional development and career progression.
* Staff referral bonus scheme.
* Staff Purchase Scheme & employee discount.
* PRSA company contributions.
* A friendly working environment.
* Health & Wellbeing Initiatives – VHI Employee Assistance Programme, Flu Vaccines, Eye Tests, Cycle to Work Scheme.
* Onsite Parking
Key Duties And Responsibilities To Include
* Establishing, maintaining and developing long-term customer relationships and for initiating and managing the service process.
* Liaise with the Workshop, Service Reception, Warranty and Parts Department.
* Maintaining high levels of customer service whilst offering advice to customers regarding technical issues, costs, completion times etc.
* Maintain up-to date progress on each of your customers vehicles undergoing maintenance and repair and liaise with your customer as needed on any additional work or costs.
* Determine workshop availability and schedule customer bookings by phone, email or from walk in customers wishing to book maintenance and repair work.
* Meet customers when they arrive with their vehicle and establish a clear understanding of what maintenance and repair work is to be carried out.
* Ensure that the customers vehicle is ready at agreed day/time and explain all maintenance and repair work completed.
The Successful Candidate Will Ideally
* Excel at understanding, anticipating and meeting customer needs.
* Exhibit excellent communication and interpersonal skills.
* Be competent in advising and selling.
* Possess excellent problem-solving ability.
* Work well under pressure.
* Have strong organisational and planning skills.
* Be efficient, with good attention to detail.
* Work well as part of a team.
* Have strong PC skills.
* Be flexible in their approach to work.
* Must have experience in a similar role.
* Have a full, valid and current driving licence.
* Experienced within the Motor Industry.
If you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae. #J-18808-Ljbffr