This is a hybrid role, requiring the successful candidate to attend our Tralee office.
Role Description
SMBC is seeking a Software Asset Management (SAM) Analystwho has a strong passion for IT Asset Management and is interested in building a career at a fast growing and reputable Bank.
The Software Asset Management Analystwill be a key individual contributor responsible for ensuring enterprise-wide software license compliance and optimizing software asset utilization.
You will conducting in-depth analyses of software usage and contractual entitlements, producing Effective License Position (ELP) reports using ServiceNow SAM Pro, and driving remediation efforts to maintain compliance.
The successful candidate will be given opportunities to serve as a strategic liaison between internal Software Owners and the IT Asset Management (ITAM) team, supporting software lifecycle activities including contract renewals, end-of-life (EOL) identification, and associated remediation planning.
Success in this role requires strong analytical skills, attention to detail, and the ability to collaborate across technical and business teams to ensure software assets are managed efficiently and in alignment with organizational goals.
This role will report to the Executive Director - IT Asset ManagementRole Objectives: Delivery Establish Effective License Position (ELP) by comparing entitlements with software usage data for in-scope publishers.
Analyze reconciliation reports to identify and address non-compliant software installations.
Manage remediation activities for non-compliant software to ensure ongoing compliance.
Collect and report on the effectiveness of SAM processes and identify opportunities for improvement.
Configure and maintain ServiceNow SAM Pro, including software models, DMAP updates, and creation of custom license metrics.
Capture usage screenshots and configure custom metrics to support accurate license tracking.
Onboard new software purchase entitlements into ServiceNow SAM Pro.
Perform Software Catalog Management by maintaining accurate software model data for authorized software.
Process new software requests, determining if existing entitlements can be allocated before initiating procurement.
Update software model lifecycle data to reflect status (e.g., active, end-of-life).
Analyze software usage reports to identify underutilized applications.
Establish removal rules for infrequently used software to optimize license usage and reduce costs.
Manage software contract renewals within ServiceNow, ensuring timely and accurate updates.
Support end-of-life identification and remediation planning for software assets.
Partner with Software Owners and ITAM stakeholders to align software lifecycle activities with business needs.
Qualifications and Skills Bachelor's degree in information technology, Business Administration, or a related field (or equivalent experience).
2+ years of experience in Software Asset Management or IT Asset Management.
Basic understanding of ServiceNow SAM Pro and software lifecycle processes.
Exposure to vendor management and software publishers such as Microsoft, Adobe, or VMware.
Familiarity with software license entitlements, EULAs, and use rights.
Strong analytical, problem-solving, and organizational skills.
Excellent written and verbal communication skills.
Self-motivated with a willingness to learn and grow in a structured environment.
Professional certifications such as CSAM, CITAM, CHAMP, or CAMSE are a plus.
Knowledge of banking industry and / or applicable laws and regulatory requirements related to IT Asset Management.
Experience with Software Asset Management tools, preferably ServiceNow SAM PRO.
Experience with ServiceNow platform (Service Request, Contract and SAM functions).
FinOps Certification.