We are seeking an experienced Operations Manager to oversee the day-to-day performance of 7 cafes across Ireland.
This role is hands-on and people-focused, combining strong leadership, operational excellence, and commercial thinking.
The ideal candidate understands the cafe market, uses data to drive decisions, controls costs effectively, and grows sales through creative and innovative initiatives.
Key Responsibilities People Leadership Lead, coach, and develop Cafe Managers and teams across all locations Build a strong service culture focused on consistency, quality, and guest experience Support recruitment, onboarding, training, and performance management Foster high engagement, accountability, and retention within teams Operations Excellence Ensure all cafes operate to brand, quality, food safety, and health safety standards Maintain exceptional attention to detail across service, food, cleanliness, and presentation Conduct regular site visits, audits, and performance reviews Implement and improve standard operating procedures (SOPs) Customer Experience Deep understanding of customer expectations in the cafe market Use customer feedback, reviews, and insights to continuously improve the offer Ensure consistency of experience across all locations while allowing local personality Commercial Financial Management Strong grasp of operational data and analytics (sales, labour, margins, KPIs) Manage and control costs including labour, food, waste, and overheads Drive sales growth through upselling, menu optimisation, local marketing, and innovation Work closely with senior leadership on budgeting, forecasting, and reporting Innovation Growth Identify opportunities to increase revenue through creative and innovative ideas Support new product launches, promotions, and operational improvements Stay informed on cafe and hospitality trends in the Irish market Skills Experience Proven experience in a multi-site cafe, restaurant, or hospitality operations role Excellent people skills with a collaborative and motivating leadership style Strong attention to detail and operational discipline Confident with data analytics, reporting, and performance metrics Commercial mindset with the ability to balance cost control and sales growth Full driving licence and willingness to travel between locations What We Offer Opportunity to play a key leadership role in a growing cafe group Competitive salary and performance-based incentives Autonomy to make an impact and drive innovation Supportive, people-first company culture