Job Title:
Customer-Facing Solutions Professional
About the Role:
We're seeking a highly skilled Customer-Facing Solutions Professional to join our Google Cloud Consulting Professional Services team.
As a key member of this team, you will play a critical role in guiding customers through their cloud journey, helping businesses thrive and grow.
Your primary responsibility will be to provide rapid-response support for ultra-low-latency systems (ULLS) that power mission-critical workloads supporting financial exchange operators.
You'll troubleshoot and mitigate technical problems for customers using a mix of debugging, networking, system administration, documentation updates, and, when necessary, coding/scripting.
Furthermore, you will contribute to product adoption and reliability by making improvements to the product, tools, processes, and collaborating with internal stakeholders to drive production success.
Responsibilities
* Resolve critical issues and ensure product readiness, availability, and scale for financial exchange customers' production deployments.
* Develop an in-depth understanding of Google Cloud's product technology through troubleshooting, reproducing, and diagnosing the root cause for customer-reported issues, and building related tools.
* Act as consultant and subject matter expert for internal stakeholders in developing business and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
* Understand customer issues and advocate for their needs with internal teams (including Product and Developing teams) to find ways to improve the product, and ultimately drive production success.
Requirements
* Expertise in financial exchange operations and managing customer performance expectations.
* Knowledge of network protocols, distributed systems, solutions design patterns, best practices, packet capture/analysis, artificial packet creation, load testing, traffic path analysis, crisis response or escalation management across multiple teams.
* Basic web technologies and networking fundamentals.
Benefits
* A competitive compensation package.
* Ongoing training and development opportunities.
* A collaborative and dynamic work environment.
* Professional growth and career advancement opportunities.
What We Offer
Google Cloud is committed to helping businesses succeed by providing innovative solutions and expertise to meet their unique needs.
We offer a range of benefits and services designed to support your personal and professional growth, including access to ongoing training and development opportunities, mentorship programs, and professional networking events.
Our team members also enjoy flexible work arrangements, generous time off policies, and access to on-site fitness facilities and wellness programs.