Our client, located in Dublin 2, is a leading insurance provider, with around 30 partners in six countries. They are looking to hire a Fluent Polish speaking Operations Executive (6 month fixed Term contract) to join their team. This role is REMOTE working 4 days per week / 1 day in the office. The main duties of this role is to efficiently administer, investigate and process claims, handle and resolve complaints for PPI business, answer customer phone calls, implementing streamlined processes and procedures and provide business support on all operational aspects within your team and your department. Claims: Assess and process claims within the PPI portfolio according to relevant policy terms and conditions Process and decision claims over the delegation for all businesses based on recommendation received from TPA and according to the relevant policy terms and conditions. Check monthly reporting per partner for its accuracy and completeness Check Claims transfer request forms and sign off monthly/weekly confirming accuracy Maintain an individual internal quality level > 95% on a monthly basis Complaints Log all customer complaints Review the complaint and process same within delegation authority. For cases above the delegated authority, prepare a recommendation for sign off via escalation route according to complaints procedure Analyse and report all third level complaints internally Coordinate, monitor and report all legal complaints/summons following the complaint procedure Customer Service Answer customer service telephone calls as part of the call center roster when requested to do so Maintain call accepted rate within SLA Ensure calls are answered within SLA Ensure timely follow up is completed on all post call administration Ensure quality answers are provided to customers and a level of professional response is provided at all times Business support Skills & Experience Minimum 1-2 years experience working in an office Customer Service environment. Education: any relevant qualification Skills & Competencies: Claims handling and complaints resolution competencies, legal/regulatory complaints & Medical underwriting Language requirements an advantage but not a must/ Fluency in Polish and English a MUST, German an advantage If you are fluent in Polish and have the relevent experience please send us your CV today Skills: customer service representative insurance claims handler Benefits: Work From Home remote working