Booking Representative - Fixed Term Contract
What if you could become great at the things you’re good at? PhoneWatch, part of Sector Alarm Group, is Ireland’s largest home safety company. We protect over 120,000 homes and small businesses nationwide. Here, there are no limits to how quickly you can develop. Learn new skills, sell something you truly believe in and grow faster than you ever imagined possible! Join a team that wants you to succeed as much as you do. PhoneWatch, Safely Adventurous.
Applications are invited for the post of Customer Care Agent based in our Dublin City Centre HQ. This role is ideal for people that are target driven and customer focused. It involves conducting outbound calls and handling inbound calls to and from new customers to promote PhoneWatch values and services in a positive manner. The successful candidate will be somebody who can work on their own initiative and display an ability to be timely and accurate in the processing of information and who is driven to succeed and not only achieve, but exceed, targets set. The successful candidate will contribute to the overall departmental delivery of Churn targets and KPI’s.
If you think this is you and would like to join a face-paced, dynamic and fun team - click APPLY!
Responsibilities:
* Conduct successful inbound & outbound calls, with new customers to instill confidence and value with the Phonewatch Alarm service.
* Building rapport and having engaging conversations which will reduce churn.
* Confidence in objection handling.
* Deliver key KPI’s and churn targets.
* To work in line with company values and ethics.
* To maintain a high level of product and process competence.
Requirements:
* Ability to communicate effectively with customers over the phone
* Proven track record in an outbound contact centre environment
* Passion to deliver excellent customer service and strong customer focus
* Competent user of Microsoft office packages
* The ability to work as part of a team supporting colleagues when necessary
The Right Person:
* Target driven and retention focused
* Experience working in a customer service environment and delivering on KPI’s.
* Ability to handle customer calls in an approachable, friendly, and reassuring, empathetic way
* Good organisational skills and ability to prioritise customer queries.
* Ability to work on their own initiative
* Be timely and accurate when processing information
* Be versatile, flexible & team player
* Base salary of €28,080 + Bonus + Commission
PhoneWatch, part of Sector Alarm, is one of Ireland’s leading safety providers with more than 112,000 satisfied and safe customers nationwide. In operation since 1991, we deliver safety to our customers by providing superior alarm solutions for homes and businesses with excellent customer service as evident by consistent 96% customer satisfaction scores.
With more than half a million satisfied and safe customers across Europe, Sector Alarm has experienced strong growth over the years and expects an exciting and promising future with further growth in both new and existing markets. With 3,000 employees across Ireland, Norway, Sweden, Finland, Spain, France, Italy and Portugal, our focus on hiring the right people has enabled us to offer our customers state-of-the-art security solutions and gain a strong market position in each of the countries we operate in. We offer exciting career opportunities in a company with an ambitious growth strategy.
If you share our passion for providing innovative products that offer safety and peace of mind to people in their homes or small businesses, you are 100% customer and goal focused and you are looking for a role where you can continuously develop while working with fantastic colleaguesin a fun and fast paced environment, we would love to hear from you.
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