Job Summary:
Westport Estate is seeking a friendly, organised, and adaptable
Reservations Agent
team member to assist with the smooth day-to-day running of estate operations. This role is customer-facing and office-based, combining reception and ticketing duties with administrative support to ensure an excellent visitor experience and efficient operational processes.
Principle Responsibilities
Reception & Visitor Services
* Act as the first point of contact for visitors, guests, and callers
* Camping reservations and check ins
* Provide a warm, professional welcome and respond to visitor enquiries
* Handle phone calls, emails, and general correspondence
* Support wayfinding and visitor information across the estate
Ticketing & Sales
* Operate ticketing and point-of-sale systems accurately
* Process admissions, memberships, events, and retail transactions
* Balance cash and card transactions and complete daily reconciliations
* Assist with bookings, group visits, and special events
Administration & Operations Support
* Provide general administrative support to the Operations team
* Maintain records, databases, and filing systems
* Assist with scheduling, reports, and operational documentation
* Support coordination with other departments including maintenance, events, and management
* Assist with health & safety, visitor logs, and operational procedures
This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline main areas of responsibilities at the time of writing.
Required Experience & Skills
* Previous experience in reception, customer service, administration, or hospitality
* Strong organisational and multitasking skills
* Excellent communication and interpersonal skills
* Confident using computers, booking systems, and Microsoft Office
* Professional, friendly, and calm under pressure
* High attention to detail and accuracy
Westport Estate is an equal opportunity employer. We strive to create and maintain a diverse workforce where everyone is respected and included.