IT Program Manager – Veeva CRM
Location:
Dublin
Business Unit:
Commercial Delivery Solutions – Abbott Diabetes Care
Travel:
10% (regional & occasional international)
About the Role
We are seeking a
high-impact IT Program Manager
with strong experience delivering
regional-scale software and business applications
within the
Medical, Pharma, MedTech, or broader Healthcare sector
.
This role leads end-to-end
Veeva CRM
delivery—partnering closely with commercial, marketing, and field teams to deliver technology that elevates customer engagement and drives commercial excellence.
You will be the
strategic IT partner
, accountable for translating business needs into scalable solutions, managing high-visibility programs, and guiding cross-functional technical teams across the region.
What You'll Lead (Key Responsibilities)
Own program delivery
for Veeva CRM and related modules (Vault, Align, Engage, PromoMats, Campaign Manager).
Drive full project lifecycle
—from business case creation and planning to execution, deployment, and post-go-live optimization.
Lead
regional software implementation projects
with a focus on commercial applications (sales, marketing, digital engagement).
Build strong partnerships with business leaders to understand needs, define requirements, and influence solution design.
Manage
stakeholders across commercial, IT, and external vendors
to ensure alignment, timely execution, and issue resolution.
Lead and mentor
cross-functional technical teams
(onshore/offshore) to achieve project milestones and deliver high-quality outcomes.
Navigate complex environments with confidence—balancing scope, risks, budget, and timelines across multiple workstreams.
Facilitate workshops, map business processes, and create functional/technical documentation as needed.
Serve as an escalation point, ensuring informed decision-making and proactive risk mitigation.
Ensure compliance with
regulatory, quality, and IT governance standards
within a healthcare environment.
What You Bring (Ideal Profile)
Experience delivering technology solutions within
Pharma, MedTech, Medical Devices, or Healthcare
—ideally across multiple countries or regions.
Strong background in
CRM technology delivery
, specifically
100% Veeva CRM
.
Proven success in
IT program management
within complex matrix organizations.
Experience leading
technical delivery teams
, including developers, analysts, and vendors.
Confident stakeholder manager, able to communicate effectively with senior commercial and IT leaders.
Solid understanding of
Agile, Waterfall, or hybrid methodologies
.
Strong organizational skills, with the ability to manage several initiatives simultaneously.
Exceptional communication, influencing, and relationship-building skills.
Preferred Qualifications
Bachelor's degree in Business, IT, Engineering, or related field; Master's degree preferred.
7–10 years of IT experience in large, complex environments.
5+ years leading global or regional software delivery programs.
Experience with complementary technologies (nice to have):
Veeva CRM in Healthcare
Global data warehouse solutions
Master Data Management (MDM)
Why Join Us?
This is a high-visibility regional role where you will shape the technology roadmap for one of the world's most innovative healthcare companies.
You will work with cutting-edge CRM tools, lead transformative projects, and directly influence how commercial teams engage customers and patients across the region.
What We Offer
Attractive compensation package that includes
competitive pay and structure Bonus
, as well as benefits such as
Private Health Insurance for you and your family
Occupational Pension Scheme with an excellence contribution rate
Bonus Target
Life assurance
Career Development
Growing business plus access to many more benefits
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.
Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at, on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
#J-*****-Ljbffr