Join to apply for the Account Manager role at AlphaGraphics.
Benefits
* Competitive salary
* Employee discounts
* Free uniforms
* Opportunity for advancement
* Paid time off
* Training & development
* Tuition assistance
Role Overview
As an Account Manager at AlphaGraphics, your primary role will be to increase the center's inside sales and support the Account Executive. Focus on increasing sales, attracting new customers, maintaining and expanding existing accounts, and creating a positive client experience.
Responsibilities
* Thorough knowledge of all AlphaGraphics products, services, production processes, capabilities, and pricing.
* Maintain a professional appearance and ensure a positive customer experience.
* Explain benefits of products and services to customers.
* Consult with customers, upsell, and cross-sell when appropriate.
* Capture customer specifics using 'Job Analysis' questions.
* Manage the proofing process and communicate with customers about job status.
* Prepare accurate and timely job estimates.
* Resolve customer inquiries and complaints effectively.
* Utilize MIS tools proficiently for project creation and estimation.
* Maintain current pricing strategies and billing procedures.
Business Development Functions
* Update mailing list database.
* Support sales and production teams as needed.
* Follow up on inbound leads and targeted mailings.
* Keep customers informed about their job progress.
* Use CRM tools effectively and respond promptly to inquiries.
Qualifications
* Experience in account management is preferred but not required.
* Knowledge of printing and prepress is a plus.
* Solid understanding of MIS systems and order entry processes.
* Professional communication skills and respectful customer interactions.
* Strong analytical, organizational, and time-management skills.
* Excellent writing and verbal skills.
* Professional appearance and decorum.
Additional Information
We offer careers for everyone, with training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and succeed together!
Note: AlphaGraphics centers are independently owned and operated. Positions are offered by individual franchisees.
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