Company Description
Fannin Limited is part of DCC Vital. At Fannin we provide the medical devices, pharmaceuticals and diagnostic products that help healthcare professionals and patients across the Island of Ireland and the UK manage illness and restore health. But what we deliver is more than simply the mechanics of treatment, we seek to be the best service provider of Medical Devices, Medicines and Services to the healthcare sector.
With the heritage of care giving dating back to 1829 we have track record in medical supplies and pharmaceutical distribution to support our claims. We deliver confidence in our ability and with the backing of DCC, one of Irelands largest PLCs, we have the financial strength to sustain and develop our business which is underpinned by our dedicated workforce.
Job Description
Position:
Customer Service Executive
Reporting to:
Customer Services Manager
Location:
Medisource, Kilcoole, Co Wicklow
Main Duties And Responsibilities Of The Role
As a Customer Service Executive, you will be working as a part of a team, responsible for engaging with retail and hospital pharmacies via the telephone, e-mail, fax and online system and providing a first class level of service at all times.
Liaising with customers, you will handle all product enquiries in a timely and effective manner, as well as generating, updating and administering orders. You will communicate with the warehouse to ensure a seamless flow of vital order information and ensure that customers are kept updated of any delays or issues.
Engaging with all departments, you will ensure trends and customer feedback are communicated accurately throughout the business. Additionally, you will identify any customer issues and resolve them promptly to ensure maximum customer satisfaction.
DCC VITAL IS AN EQUAL OPPORTUNITY EMPLOYER
Profile Description
Qualifications & experience:
To Be Considered For This Role, You Must Have
* At least 5 years previous customer care administration experience.
* A good level of computer literacy, especially using MS Office applications.
* Excellent communication and interpersonal skills, coupled with a customer-focused and positive nature.
* Self-motivated and driven, with superb problem-solving abilities.
* A team player mentality and a polite and professional telephone manner.
* Previous experience of using Sage MMS would be beneficial to your application, as would experience of working in the pharmaceuticals sector.
Skills
Attention to detail Time Management Interpersonal Skills