This range is provided by RECRUITERs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from RECRUITERs
An innovative, fast-growing global technology company is transforming the way organizations work, helping them operate faster, smarter, and more efficiently.
We are seeking motivated Customer Support Representatives to join our Contact Centre Team in Dublin, supporting a rapidly expanding global customer base. In this role, you’ll be responsible for delivering best-in-class support on a leading enterprise platform to ensure a positive customer experience.
What you’ll do:
* Professionally handle inbound calls from customers and partners.
* Log support cases, capturing key details to enable swift resolution by Subject Matter Experts (SMEs).
* Guide new customers and partners on how to log their own cases in NowSupport for themselves.
* Assign cases in NowSupport to the appropriate SME Team.
* Provide initial triage by answering inquiries, solving problems, and sharing product information via case, phone, or email promptly.
What we’re looking for:
* Strong communication skills, with the ability to engage confidently at all levels.
* Skilled at asking clear, targeted questions to understand the root of customer issues.
* A collaborative team player who can also work independently.
* Previous contact centre experience (beneficial, not essential).
* Familiarity with the ServiceNow platform (beneficial, not essential).
This opportunity is an 11-month contract, Hybrid in Dublin, paying up to €31,500 per year pro rata. To hear more about this position or to discuss your suitability, please apply today!
If you would like to know more about this role, you can reach me at anamarija.bratovic@recruiters.ie
You can also apply using the “Apply Now” button below.
GDPR/Privacy Statement:
By applying here you agree to RECRUITERS storing your CV in our secure applicant tracking system (ATS; Bullhorn). As your consultants, we are dedicated to helping you find a new job in your field of expertise and, equally, to keeping your personal information secure at all times. Your CV will not be sent to any third party without your consent. Your CV will not be sent to any third party without your consent.
Seniority level
* Associate
Employment type
* Contract
Job function
* Customer Service
* Software Development (Industries)
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