Castleknock Hotel, an awardwinning 4-star hotel in Dublin 15 and proud member of FBD Hotels & Resorts, is looking for a warm, energetic, and guest-focused individual to join our growing team.
If you love creating great first impressions, enjoy a fast-paced environment, and want to be part of a team that genuinely cares, we'd love to hear from you.
Why Work With Us?
At Castleknock Hotel, our team is at the heart of everything we do. We have been awarded – Failte Ireland Outstanding Employer Excellence, Irish Hotel Federation Expert Quality Employer, Great Place to Work, Best Workplace in Hospitality and the BE mark from Workbly along with a Gold award from the Irish Accommodation Services Institute.
We're guided by our core values: Think About the Guest Be Respectful Work As One Be the Best Own It & Deliver It.
As a team member, you'll enjoy many benefits, some are listed below:
Competitive pay
Free meals on duty
Complimentary uniforms
Employee discounts across all FBD Hotels & Resorts
Employment opportunities across all FBD Hotels & Resorts
Employee recognition awards
Employee Reward points
Free parking / Bike-to-work scheme
Free gym membership / Discount in The Spa
Ongoing training, development, and career progression
Access to an EAP
Access to the Castleknock Team Voice group
What the role is:
Coordinating with departments (banqueting, catering, AV, housekeeping)
Managing client expectations for bookings – Corporate events and Social events
Providing excellent service to clients
Handling last minute changes calmly and efficiently
Coordinating across vendors, hotel teams, and clients
Creating proposals based on client requests and expectations
Managing multiple events simultaneously
Tracking budgets, contracts, deadlines
Prioritizing under pressure
Upselling hotel services (catering, room blocks, AV)
Negotiating with vendors and clients
Producing cost estimates
Managing invoices and event P&Ls
Ensuring profitability of events
Handling unexpected issues (weather, equipment, staffing)
Quick decision making
Creative solutions on event day
Familiarity with hotel PMS (Opera)
Event management software
AV basics (projectors, mics, staging)
Ensuring compliance with hotel policies
Reviewing Function sheets (Banquet Event Orders)
Double checking room setups, dietary requirements, and schedules
Ensuring a seamless guest experience
What We're Looking For
Previous experience with Hotel Event planning
Outstanding attention to detail and effective communication
Ability to follow verbal directions in a fast-paced and dynamic environment
Excellent time management and the ability to prioritise tasks
Outgoing and friendly personality
Have a professional image at all times in line with the Hotel standards
Hospitality expertise (understanding guest flow, service standards)
Marketing knowledge (event promotions, social media)
Cultural awareness (working with international clients)
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