Behaviours and Mission:
The company, guided by our core behaviours (acting with Care, taking responsibility, and making a positive difference), aims to develop ReproMed as a place and service where we empower patients to control their reproductive health. These behaviours support our Mission to be a great place to work and a great place to be a patient.
Position:
We're Hiring: IVF Patient Coordinator / Front Desk | ReproScan
Are you a highly organized, compassionate communicator who thrives in a fast-paced healthcare environment? Join ReproScan, where we’re redefining patient care and support throughout the IVF journey.
Location: ReproScan - Dundrum, Dublin
Employment Type: Full-Time
Reporting To: ReproScan Manager
About the Role:
As an IVF Patient Coordinator, you will be the welcoming face and reliable guide for patients navigating fertility treatments. Your responsibilities include scheduling, communication, coordination, and care advocacy, all aimed at delivering a seamless, empathetic experience. This role offers an opportunity to make a meaningful difference in people's lives beyond a front-desk position.
Your Key Responsibilities:
* Be the first point of contact and support for patients — in person, over the phone, and via email
* Coordinate appointments, treatments, and testing for patients using our IVF packages
* Send prescriptions, results, and information accurately and promptly
* Maintain clear communication with clinics, pharmacies, and patients throughout their journey
* Ensure front-of-house operations run smoothly and patients feel welcomed
* Handle payments, invoicing, stock, and general admin duties
* Provide compassionate support and education at each step of the treatment process
* Perform other duties as they arise
Requirements:
What We’re Looking For:
* Previous experience in patient coordination or medical administration, especially in IVF
* Exceptional communication skills in both written and spoken English
* A calm, patient, and empathetic nature
* Strong attention to detail and multitasking abilities
* Proficiency in diary management and computer systems
* Willingness to cover colleague absences and collaborate across departments
* A strong sense of accountability and professionalism
Qualifications:
* Leaving Certificate
* Medical Secretary or equivalent qualification (desirable)
Other Information:
What We Offer – Benefits Package:
* Company pension plan
* Health insurance plan
* Employee Assistance Programme (EAP)
* Paid maternity/paternity leave
* Additional annual and sick leave
* Staff treatment benefits
* Ongoing professional development support
Why Join Us?
Working at ReproScan means joining a supportive, dynamic, and purpose-driven team. You’ll play a vital role in helping individuals and couples on their path to parenthood — a role with genuine meaning.
#J-18808-Ljbffr