Service Delivery Manager Role
The Technical Service Desk Delivery Manager ensures seamless delivery of services to clients by overseeing project teams, resolving reliability issues, and monitoring progress.
Daily Responsibilities:
* Lead collaborative and planning processes
* Prioritize work against team capacity and capability
Long-term Objectives:
* Oversee business unit management
* Coach teams on Agile tools and techniques
* Develop team members through mentorship and training
* Optimize resources and improve performance management
* Maximize revenue growth and commercial awareness
Key Skills:
* 10+ years of experience in people management
* MSP industry expertise
* Client/account management within the IT industry
* Operational management and performance improvement
Ideal Candidate Traits:
* Strong decision-making and communication skills
* Adaptability and flexibility in a dynamic environment
* Relationship building and leadership abilities
* SLA target management
* Excellent planning and organizational skills
We seek a highly motivated and experienced Technical Service Desk Delivery Manager to enhance our team's capabilities.