Overview
Front Office Manager role at Glenlo Abbey Hotel & Estate.
The 5* Glenlo Abbey Hotel & Estate (part of the MHL Hotel Collection) is recruiting for a Front Office Manager. Glenlo Abbey Hotel and Estate is located on the banks of Lough Corrib on a 138-acre estate with the original 18th century manor house dating back to the 1740s. The hotel comprises 74 bedrooms including 6 suites, 11 Luxury Self-Catering Lodges, Corrib Room (catering for meetings, events, and weddings for up to 170 guests), River Room Restaurant, Palmers Bar and Kitchen, 2AA Rosette Pullman Restaurant (set aboard original Dining Carriages from the Orient Express), Glo Spa & Wellness, a 9 Hole Christy O’Connor Jr designed Championship Golf course and a 21 bay driving range.
The role will be charged with leading and motivating the front office team to deliver outstanding levels of service to guests of the Estate.
Responsibilities
* Oversee all front office operations including reception, concierge, and night audit
* Lead, motivate, and develop the front office and housekeeping teams
* Develop and implement SOPs for consistent service delivery
* Handle VIP guests and special requirements with discretion and excellence
* Excellent attention to detail and the ability to motivate self and team
* Strong, professional communication skills are essential, both oral and written
* The ability to work under pressure, on their own initiative and have a passion for the hospitality business
Advantageous Skills
* Full Clean driving license
* Hotsoft experience
* Experience using Alkimii
* Previous experience in a similar position within a 4-5* property
What We Offer
* Competitive Salary
* Meals whilst on duty in our employee restaurant
* Complimentary provision of uniforms
* Excellent Employee discount in all MHL Hotels and SLH Worldwide
* Health & Wellness Benefit
* Employee Recognition Awards
* Career Progression
* Recommend a Friend scheme
* Travel and Bike to Work Tax saving Scheme
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Administrative and Support Services
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