ABOUT USWith 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.
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As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.
Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.
Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.
At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences—across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs—because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.
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JOB DETAILSThis role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders.
The Onsite Support Technician will be the primary point of contact for resolving technical hardware issues related to printers and office equipment. This is a hands-on role that requires a solid background in hardware maintenance and repair, with a focus on troubleshooting and fixing technical issues on-site. The ideal candidate will have the ability to work independently and take ownership of tasks, ensuring the smooth operation of equipment for clients. This is an entry-level role, suitable for candidates with one to two years of relevant experience.
Key Responsibilities:
Hardware Troubleshooting & Repair: Take direct action to troubleshoot and fix technical issues with printers and related hardware, resolving problems on-site efficiently.
Device Monitoring: Regularly check device status using remote monitoring tools and proactively address issues such as toner replacement and paper jams.
Onsite Customer Interaction: Communicate
Customer Service Focused: Ability to engage with customers in a professional manner, resolving issues quickly and efficiently on-site.
Technical Proficiency: Hands-on experience with hardware troubleshooting, including the ability to perform repairs and routine maintenance on printers and related devices.
Problem-Solving Skills: Strong ability to diagnose technical problems and implement solutions immediately.
Organisational Skills: Capable of managing multiple tasks and prioritising effectively while maintaining a high level of attention to detail.
Communication Skills: Clear verbal communication skills, able to explain technical issues and solutions in simple terms to non-technical staff.
Team Player: Willing to collaborate and support colleagues to ensure the smooth operation of on-site service delivery.
Adaptability: Open to learning new technical skills and adapting to changes in technology and client needs.
clearly with onsite staff to understand technical issues, ensuring repairs and maintenance tasks are completed effectively.
Escalation of Complex Issues: When problems exceed first-level capabilities, escalate issues to senior engineers to ensure timely resolution.
Routine Maintenance & Repairs: Perform hands-on maintenance, including replacing toners, parts, and cleaning devices to prevent downtime.
Accurate Documentation: Log all service activities, troubleshooting actions, and maintenance tasks in the incident management system, ensuring records are up-to-date.
Training Users: Provide hands-on training to users on the proper operation of printers and related equipment to reduce user-induced errors.
Consumables Management: Ensure continuous device functionality by managing and replenishing toner, paper, and other consumables.
Health & Safety Compliance: Follow health and safety policies when performing repairs and maintenance, ensuring a safe working environment at all times.A typical working pattern for this role is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This is onsite 5 days per week.
SKILLS AND EXPERIENCE REQUIRED
Ideally you will have experience of diagnosing and resolving technical issues with office equipment with experience of basic networking, scanning, and general IT
Proven ability to deal with clients in a professional and courteous manner, both remotely and face-to-face
The ability to understand technical faults and use problem-solving techniques to resolve
Sense of urgency when required to enable fast working to successfully meet deadlines
Ability to work under pressure, handling multiple tasks to ensure timely completion of all aspects of the role
BENEFITS
Flexible working options
33 days holiday including bank holidays
Holiday purchase scheme
Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
2 paid days off per year for voluntary work to support our local communities
Staff Reward Scheme
Pension scheme
Life assurance 4 x salary
Sponsorship for professional development and memberships
Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
Mental health first aider support programme
Cycle2work scheme
Discounted Gym Membership
Eye care voucher scheme
Free flu vaccinations
Employee social events and recognition activities throughout the year
HP Employee discount programmes
Mobile phone discounts
Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. We actively support work-life balance and encourage candidates to share any flexibility requirements, which we will do our best to accommodate where possible within the needs of the role and the business. xyswxtq If flexibility is important to you, please include this information in the salary section of your application, after stating your salary expectations, so we can discuss it early in the process.
If you have a disability or health condition and require any reasonable adjustments during the application or recruitment process, please contact us on