Job Description YOUR ROLE We are seeking an Audio/Video Support Engineer who will be responsible for the setup, configuration, management, and maintenance of our meeting room technology infrastructure. The successful candidate will have a strong background in audio-visual technology, Microsoft Teams Rooms, and device management. This role requires excellent technical skills, attention to detail, and the ability to provide exceptional user experience. Key responsibilities of the role: Supported Software and Security Management Components: Set up and configure Microsoft Teams Rooms (MTR) on Windows/Android Configure meeting room devices (cameras, microphones, speakers, displays) Manage device settings for optimal performance and user experience Manage Logitech Sync, Microsoft Teams Admin Centre, and Microsoft Teams Pro Portal configurations Schedule regular maintenance for meeting room hardware Perform firmware updates for Logitech and other branded devices Troubleshoot hardware issues and coordinate repairs or replacements Manage inventory of all meeting room devices Ensure Windows PCs in meeting rooms are up to date with the latest patches and security updates Manage Microsoft Teams software updates and compatibility checks with room systems Implement security policies specific to meeting room PCs and devices Manage antivirus and endpoint security for meeting room PCs Plan and execute the deployment of new meeting rooms Refresh existing rooms with new hardware and software as needed Design room layouts (tech) for optimal video and audio performance Install and configure meeting room booking systems Provide training sessions for end-users on using Microsoft Teams Rooms effectively Create user guides and documentation for troubleshooting common issues Update training materials and documentation as new features or devices are introduced Monitor meeting room device status and health via Logitech Sync and other tools Generate monthly/weekly reports on room usage, device performance, and issues Provide insights and recommendations for improving meeting room efficiency Offer a support service for immediate troubleshooting of meeting room issues Provide advanced technical support for resolving complex hardware or software problems Ensure meeting rooms comply with data protection and privacy regulations Securely configure meeting room devices to prevent unauthorized access Review security policies and compliance requirements (monthly) Coordinate warranty services and support contracts with HW suppliers Review meeting room technology and trends for potential upgrades (quarterly) Implement new tools or features that enhance collaboration and productivity Gather and analyze user feedback for continuous service improvement Skills & Requirements YOUR PROFILE 3+ years of experience in A/V engineering, IT, or a related field Strong knowledge of Microsoft Teams Rooms, Logitech Sync, and meeting room technology Strong knowledge of Crestron and Cisco devices is preferred Excellent technical skills, including troubleshooting and problem-solving Ability to work independently and as part of a team Strong communication and documentation skills Bachelor's degree in computer science, Engineering, or a related field Nice to have: Experience with room booking systems and scheduling tools Knowledge of security policies and compliance regulations Certification in A/V engineering or a related field WHAT YOU'LL LOVE ABOUT WORKING HERE? Craft your own career path through continuous learning and personal growth; Our commitment to maintain high ethical standards ensuring Diversity, Sustainability and Inclusion in our business practises; Be a part of our professional communities role framework which promotes professional growth, career development and enhances Sogeti's capabilities across different domains. Sogeti Ireland is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability. We embrace the value of diversity within Sogeti and the entrepreneurial spirit of our people. If you're looking to join a company with a proven track record of success and that deeply values its people, Sogeti Ireland offers the opportunity for you to grow and advance. To start the process click the Continue to Application below.