Experienced Administrator / Event Hire & Logistics Planner
Momentum Events are a Waterford based Event Management Company primarily engaged in managing corporate events. Momentum Events has two sister companies, Event Base and First Class Castles.
We are looking for an energetic and organised individual to support Event Base and First Class Castles.
Event Base is an Event Equipment and Prop Hire company with over 500 products available to hire. First Class Castles is an inflatable hire company with an inventory of over 200 products.
This is a busy and varied role and would suit a candidate that is willing to be hands on and who enjoys a fast paced environment.
The main elements of this role are:
Administration:
* Answering all calls to company office and directing the client to the appropriate persons within the company
* Monitoring the company emails and and directing the client to the appropriate persons within the company
* Monitor all social media messages, WhatsApp messages, voicemails and text messages received from customers and directing customers to the appropriate persons within the company
Many of the queries received, the successful candidate will be able to resolve themselves once training has been completed.
Event Base:
Taking initial customer query to a sale including:
* Taking orders online or via phone, raising quotes, invoices and arrange the delivery and collection of the equipment
First Class Castles:
* Monitor and respond to online bouncy castle bookings
* Answer and follow up with all bouncy castle emails
* Take bookings over phone for bouncy castle hire
* Liaise with customers regarding any issues or queries they may have
* Take customer deposits and follow up on outstanding balances due for bouncy castle hire
* Arrange delivery/collection routes for bouncy castle deliveries (arrange the delivery routes & arrange delivery/collection with the customer)
* Ensuring all stock is ready for hire
* Arrange staff rosters and constant communication with the team for any upcoming events / orders
It is important that the candidate has excellent communication skills and the role will involve interaction with customs and colleagues (particularly warehouse / delivery event staff) on a daily basis.
The successful candidate will need to be able to work well under pressure and maintain a friendly bubbly demeanour to clients while on the phone.
Event Support:
The role will involve administration support for seasonal events which Momentum Events organises throughout the year. Examples include, Easter Events, Halloween Events & Christmas Events.
* Managing event bookings via an online platform
* Dealing with customer queries
* Organising event staff
* Any other ad-hoc work involved within the event
The main elements of the role are outlined above, however, the role may require any other ad-hoc work to assist with the running of an events company.
Essential Criteria:
* Strong Customer Service Skills
* Strong interpersonal skills and the ability to build relationships
* Computer skills
* Numeracy skills
* Strong attention to detail and accuracy of data input
* Strong communication skills both verbal and written
* Ability to prioritise workload and deliver deadlines
* Team player, flexible and proactively uses own initiative
* Follow through tasks / queries etc. to completion
* Focused and organised
Desired Experience:
* 3 + Years relevant experience
* Experience in Planning / Logistics would be beneficial but not essential
* Full training will be provided to the successful candidate
Location:
* Office based role in Kiimacthomas, Co. Waterford
Key Information:
* Salary - commensurate with experience
* Start date - immediate
* Full-time role, 40 hours per week
* The position is Monday to Friday, however, candidates may be required to work on Saturday's during peak seasons (May & December)
Job Type: Full-time
Pay: From €35,000.00 per year
Benefits:
* Employee discount
* On-site parking
Work Location: In person