Job Title: Cash Customer AnalystBusiness Unit: CIB ITO Client ServiceContract Type: PermanentLocation: Sandyford, Dublin (Hybrid)Why work with us?We are the bank for a changing world and we aim to build positive change together:We are a team of colleagues who are enthusiastic about what we do and the impact our work has on our clients. We work in a highly collaborative, open-minded environment that embraces innovation and creativityWe offer competitive remuneration and a comprehensive benefits package, including a discretionary bonus scheme, company pension contribution, comprehensive private healthcare packages, health and fitness subsidy, work-from-home subsidy, above statutory days of annual leave and numerous other benefits.We are strongly committed to wellbeing and work-life balance, including a 50% hybrid work model (where the role allows), paid family leave, fertility and menopause support — available to support all life stage needs.Equality, diversity and inclusion are at the core of our culture, and we actively promote equal opportunities through creating or being part of initiatives and programmes:Aspire Female Leadership Programme, provides development and exposure to high-potential women in the bank, through targeted workshops, executive coaching and formal mentoringProud members of 100 Women in Finance and among the first signatories of Ireland's Women in Finance charterJoined the #JamaisSansElles (Never Without Her) Charter, committing its executive committee to only join public or media events with panels of three or more speakers, if at least one of those speakers is a womanDevelopment and mobility are actively encouraged. BNP Paribas' culture is built on purposeful talent development and recognition programmes that foster engagement, inclusive leadership and continuous growth. A few of our programmes include:Leaders for Tomorrow, a programme that fast-tracks high-potential talent through training, development and cross-functional projects, preparing them for future leadership positionsLocal and Global Mentoring initiatives, that pair employees with senior leaders, providing staff with platforms to gain advice on career growth topicsAmbassador Awards employee recognition scheme provides rewards to those who have embodied the Bank's core valuesLocal Experts (Champions) Programme, identifying internal subject-matter experts from specific business areas, who excel at their craftWe are a global company operating in over 60 countries with over 180,000 employees from over 150 nationalities. In Ireland we have approximately 550 employees across Dublin and Galway, working in Corporate Institutional Banking (CIB) and BNP Paribas Security Services (BP2S) and GreenvalEquality and DiversityBNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We welcome applications from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.Our Employee Resource Groups (ERGs) play a key role in promoting diversity and inclusion through initiatives, events and advocacy programmes that foster a sense of belonging for all colleagues. In BNP Paribas Ireland, we have dedicated networks for parents and caregivers, LGBTQA+, staff from diverse cultural and religious backgrounds, alongside forums to discuss CSR and gender related topics.MissionAct as a point of contact for a select group of BNPP clientsDeliver and ensure high quality of service, support and client satisfaction.Play a key role in understanding the client's business and become an advisor to evolve the clients Cash Management setupObjectivesTo provide the best client satisfaction possibleMaintain the high-level standards of excellence expected of BNPP Cash Management ServicingRoles & Responsibilities Provide Corporate and Institutional Banking (CIB) clients with a first line entry point for support in their post-sales and post trade activities. Maintain a dynamic, interactive and pro-active relationship with the clients and with the internal stakeholders, ranging from Front Office to Back Office and Support Functions. Manage client's expectations and to be responsible for providing the client with the appropriate answer within a timely manner. Report and handle any incidents, complaints and claims according to procedures and policies in place.Skills, Competencies/ MindsetExcellent analytical and problem-solving skillsExcellent communication skills both verbal and writtenAbility to communicate in English (fluently) and any other language is a plusBe customer experience drivenExcellent organizational skills and time management skillsAbility to take initiativeAbility to work as a team and share information with colleaguesBe proactive and continuously improve your knowledge of Cash Management productsFinancial SecurityKnowledge: Staff must have a clear understanding of BNPP Group policies and requirements, and their own obligations under these standards. This includes ensuring that they understand the regulatory and Group requirements in relation to Financial Security, both at a general level and specifically related to their role. Financial Security related matters include those connected to: anti-money laundering (AML); countering the financing of terrorism (CFT); international financial sanctions and embargoes (IFS); anti-bribery and corruption (ABC); KYC; ongoing client related data screening; and transaction monitoring.Policies & Controls: Staff must adhere to the Group's Financial Security policies and local laws; ensuring that appropriate controls are in place to manage Financial Security related processes and risk (including in regard to customer due diligence and how they use the Group's products and services; and a maintaining a satisfactory understanding of transaction activity).Vigilance & Reporting: Staff must be vigilant to unusual or suspicious activity; and duly report or escalate to senior management or Compliance as appropriate. Activity referred to, may concern customers, counterparties, staff or other third parties. Staff must escalate known or suspected concerns relating to potential or actual: money laundering; terrorist financing; bribery or corruption; sanctions breaches or attempts to circumvent the sanctions regime; or any other wrongdoing (including fraud or theft).Compliance CultureWe believe in promoting clear rules to foster a strong culture of compliance and ethics. We would expect any incoming member of staff to respect all financial security related legislation, including: anti-money laundering (AML); countering the financing of terrorism (CFT); international financial sanctions and embargoes (IFS); anti-bribery and corruption (ABC); KYC; ongoing client related data screening; and transaction monitoring. BNP Paribas have clear policies on these topics which all staff are expected to familiarise themselves with upon successful entry to the Group.Equality and DiversityBNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We encourage applications from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.By submitting your application, you agree to BNP Paribas completing a background check and screening in advance of any potential offer being made