The Role: Join a fast-growing tech company delivering EV charging solutions across Ireland. This role blends hardware, software, and customer support, giving you hands-on exposure to connected devices and real-world infrastructure. Responsibilities: Provide 1st and 2nd line Electrical & technical support across EV charging hardware and software platforms Troubleshoot issues related to hardware, connectivity, networking, and user access Manage incoming support tickets via ticketing systems, ensuring resolution within agreed SLAs and KPIs Monitor live systems and proactively respond to alerts or faults Support remote diagnostics, onboarding, and customer issue resolution Coordinate with internal engineering teams and third-party partners to escalate complex issues Manage and support EV chargers installed at customer homes and commercial sites Occasionally travel to customer sites to diagnose and resolve technical issues Maintain accurate documentation and contribute to the internal knowledge base Take full ownership and accountability for customer issues from start to resolution Required: 3+ years experience in technical support, IT support, or field support roles Degree in Electrical Engineering, IT, or a related field Strong troubleshooting skills across hardware and software environments Solid understanding of networking fundamentals Experience using ticketing systems (e.g. Salesforce, Zendesk, Freshdesk) Excellent communication skills with a strong customer-first mindset Ability to work effectively under SLA/KPI-driven environments Professional, outgoing personality with strong interpersonal skills Full, clean drivers licence Desired: Experience in EV, IoT, telecoms, or energy Exposure to APIs, SaaS platforms, or cloud systems Skills: EV Electrical Engineering Technical Support Customer Service Hardware Support