Field Engineer – ICT Infrastructure & Communications Support
Location:
Multiple Locations across Ireland (Onsite / Field-Based)
Contract Type:
12-Month Contract (with potential extension)
Overview:
We are seeking experienced
Field Engineers
to provide hands-on support for a wide range of ICT and communications systems across multiple sites.
This role involves maintaining and supporting
critical infrastructure
, including communications mast systems, control room technologies, telephony, networking, and end-user devices. The successful candidate will demonstrate strong technical troubleshooting skills, attention to detail, and the ability to work effectively in a fast-paced, multidisciplinary environment.
Key Skills and Experience:
* Minimum
5 years' experience
in ICT infrastructure, communications, or field engineering support.
* Proven experience in the
operation and support of communications mast infrastructure
.
* Experience supporting
control room technologies
, such as CCTV, emergency call-taking, and radio dispatcher systems.
* Hands-on experience with
desk-based telephony deployment
, configuration, and user support.
* Working knowledge of
Unified Communications
and
Video Conferencing
systems, including configuration of IP details, protocols, and custom settings.
* Experience supporting
Cisco Unified Communications, Mitel, Avaya, and Polycom
systems.
* Strong experience in
network patching
and collaboration with technical teams to resolve network and connectivity issues.
* Familiarity with
routers, switches, transceivers
, and
LAN/WAN
environments.
* Understanding of
network security
and
communication room standards
, including racks, cabling, air conditioning, UPS, and power.
* Experience installing and maintaining
printers and scanners
, including IP configuration and protocol setup.
* Hands-on experience with
PC and laptop deployment
, including IP configuration, imaging (Windows 10/11), and domain setup.
* Support experience with
Virtual Desktop Environments (VMware Horizon)
and
smart devices (iOS & Android)
.
* Strong documentation and reporting skills.
* Ability to provide
skills transfer and mentoring
to internal teams.
Desirable Experience:
* Previous experience in
field-based ICT support roles
within large or critical environments.
Key Responsibilities:
* Deliver
on-site technical support
across multiple locations, ensuring systems and services remain fully operational.
* Provide maintenance and troubleshooting for communication systems, telephony, and network infrastructure.
* Assist with
installation, configuration, and upgrades
of ICT and end-user equipment.
* Work collaboratively with cross-functional ICT teams to diagnose and resolve technical issues.
* Maintain detailed technical documentation and contribute to ongoing infrastructure improvement.
* Provide
weekly status updates
and progress reports on assigned work.
* Support knowledge transfer to in-house teams for long-term operational continuity.
* Ensure consistent connectivity and optimal performance across end-user environments.
PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.