IT Service Design and Introduction Specialist
The role of IT Service Design and Introduction Specialist is to drive the development and implementation of innovative service design solutions that enhance customer experience and support business growth.
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Key Responsibilities:
* Create and execute Service Design Packages (SDPs) for new or changed services, ensuring seamless integration with existing infrastructure.
* Define and validate service components such as SLAs, OLAs, and support models prior to go-live, guaranteeing robustness and scalability.
* Collaborate closely with technical teams to ensure services are resilient, scalable, and supportable, aligning with organisational expectations.
* Develop and maintain traceability of service design decisions, facilitating informed business choices.
* Support the implementation of operational resilience and service continuity capabilities, ensuring uninterrupted service delivery.
* Contribute to the documentation and rollout of the Service Design & Introduction process, sharing knowledge across teams.
* Standardise templates, workflows, and governance for service onboarding, promoting consistency and efficiency.
* Engage in training initiatives across delivery and operational teams, fostering a culture of continuous improvement.
* Liaise effectively with stakeholders in Technology, Risk, Compliance, and Business to support service readiness.
* Participate in service readiness reviews and programme governance forums, ensuring alignment with organisational objectives.
* Coordinate the development of support documentation and escalation procedures, enhancing the overall service experience.
* Implement monitoring, alerting, and reporting aligned with organisational expectations, providing actionable insights.
* Identify opportunities to enhance service transition practises, driving innovation and excellence.
Requirements:
* Proven experience in IT Service Design and Transition, preferably within financial services, demonstrating expertise in this field.
* Familiarity with ITIL v4 and service management tools, leveraging best practices in service delivery.
* Strong documentation and process design skills, ensuring clarity and precision in communication.
* Effective communication and stakeholder engagement capabilities, building trust and cooperation with diverse groups.
* ITIL v4 certification, showcasing commitment to professional development.
* Project management certification, highlighting leadership and strategic thinking.
* Proficiency in tools like Visio & Share Point for documentation and process mapping, streamlining work processes.
* Background in enterprise architecture or solution design, bringing a deep understanding of complex systems.
* Knowledge of DORA principles, applying industry-recognised standards in service delivery.
This role presents an exceptional opportunity to shape the future of finance through innovative IT solutions, making a lasting impact on the organisation's success.