Food and Beverage Servers
We are seeking to recruit experienced Food and Beverage Servers to join our Hobson's Restaurant team. Youmust be available mid-week, mornings, evenings, and weekends.
Who we are: -
The Tower Hotel is Waterford's premier 4-star city centre hotel and is superbly located overlooking the Marina and Reginald's Tower. The hotel is just a 3-minute stroll from the city's shopping and entertainment hot spots, and the premier business district.
We are part of the Neville Hotel group, a family-owned Irish Hotel Group with six iconic hotels. They are the 4* Royal Marine Hotel in Dun Laoghaire, County Dublin, the 5* Druids Glen Hotel & Golf Resort in Wicklow, the 4* Kilkenny River Court Hotel, the 4* Tower Hotel & Leisure Centre in Waterford City, the 4* Ravenport Resort in Wexford, and 4* Whites of Wexford.
We focus on offering the highest standards of service and quality to all our guests. We believe in making the most of each guest's stay through genuine Irish hospitality, warmth, and continuous re-investment in our hotels.
Qualifications: -
* Must be available to work mid-week and weekends for breakfast and dinner shifts.
* Ideally, you will have a minimum of 1 year experience in a similar role.
* Excellent communications skills are a must.
The role: -
* Ensure all guests are given a warm and friendly welcome throughout the hotel and on arrival into service areas, and where appropriate, meet, greet, and seat guests.
* To offer the highest level of guest service in all service areas, ensuring the agreed 4* standards are achieved at all times.
* Anticipate guest needs and assistance that may be required, whilst being attentive to the smallest details.
* Ensure that you have an in-depth knowledge of your department and products, in respect of opening times, menus, beverages, and pricing.
* Ensure orders are taken promptly and accurately and ensure you are knowledgeable of allergen awareness, dietary requirements, and product awareness.
* Ensure effective communication to deliver the correct standard of service.
* Be able to recommend and upsell menu items, wine, and beverages, and promote sales throughout the hotel.
* Ensure all glassware and tableware is thoroughly polished, salt and pepper cellars are cleaned and filled, table and chairs are disinfected and cleaned, and all menus cleaned, prior to service, or prior to seating guests at tables.
* Ensure that all service areas are immaculate during after service, ensure bins are emptied, floors mopped/hoovered, dirty linen removed and stored appropriately, and glass surfaces cleaned.
* Ensure counter tops, table tops and bases and furniture are clean at all times.
* Ensure that all service areas are immaculate at all times for weddings, events, guests & viewing appointments.
* Ensure you are aware of all total hotel facilities.
* Ensure all issues and complaints are promptly addressed and communicated to your supervisor or manager.
* Ensure enough stock or mise en place is left for the next shift.
In return we offer excellent employee benefits including:-
* Hotel B&B discounts across the group.
* 20% discount on bar & restaurant food in a sister property.
* Comp golf available on Druids Heath to all Neville Hotel Team Members (T's & C's apply)
* Promotion of bike to work scheme and other commuting to work incentives.
* Meals during shifts.
* Free onsite tea/coffee.
* Opportunities for career progression.
* Employee of the Month and Employee of the Year.
* Employee referral bonus (T&C's applies).
* If a Team Member books an overnight stay in any Neville Hotel, the company will provide the 2nd night free for any booking of two nights or more (T&C's applies).
* The chance for further career development and training opportunity.