French Customer Support Specialist
Customer Support
Dublin, Ireland
As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers through phone, chat, and web solving product-related queries as a valued partner and trusted advisor.
You will strive to deliver a human and helpful Support experience through creative problem-solving and partner with our customers to help grow their business.
Through working closely with your team, you will help build a positive, inclusive, and psychologically safe environment, accepting of all differences that makes HubSpot Support a diverse and unique place to work.
We're a hybrid team.
For this role, you have the flexibility to choose where you work: full-time in our Dublin office, in a hybrid arrangement, or fully remote from anywhere in Ireland.
In this role, you will:
Apply business acumen to our customer situations to proactively identify challenges and opportunities.
Use phone, live chat, and web tickets; you'll partner with customers to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries.
Remove technical barriers for our customers and help them navigate a variety of tools within HubSpot.
Utilize the full potential of support resources and tools independently, and make sense of new and technical information.
Apply troubleshooting frameworks to test, recreate, and investigate technical queries to minimize escalations and resolution time.
Identify and diagnose software issues to fix and improve the product experience for our customers.
Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, enabling them to grow their business better.
Collaborate within HubSpot to more deeply engage customers with our platform, and improve the overall customer experience.
Be a role model and trusted advisor on the team, showcasing customer first mindset and taking ownership of even the most complex and sensitive issues.
We are looking for people who:
Fluent in both English and French, written and spoken.
Demonstrated experience in technical troubleshooting, ideally in a B2B SaaS setting.
Are self-motivated, always curious, and consistently eager to learn, with a growth mindset.
Demonstrate a strong customer-first mentality and enjoy helping others by adding long-term value.
Thrive in a dynamic and collaborative environment and are comfortable with ambiguity.
Are seeking to receive regular feedback and coaching, to help you learn and grow in your role.
Are able to understand and utilize documented knowledge to troubleshoot, resolve, and provide guidance on technical queries.
Enjoy building technical skills, and acquiring in-depth knowledge about our product and related technical concepts.
Embody our HEART values and add to our company culture.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human.
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes.
Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
HubSpot, Inc. is an equal opportunity employer.
As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics.
To assist HubSpot in its commitments and compliance with federal and state record keeping, reporting and other legal requirements, you are invited to provide the following information.
In accordance with applicable law, we may also use the information in an aggregated, anonymous form to help us improve diversity at HubSpot.
Completion of the form is entirely voluntary.
Whatever your decision, it will not be considered in the hiring process or affect your candidacy in any way.
Any information that you do provide will be recorded and maintained in a confidential file.
#J-*****-Ljbffr