Application Details
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Job Description
Limerick, IrelandSalary: €65,000 per annum + Sodexo Benefits
We are seeking an experienced Soft Services Manager to lead the delivery of soft services across the Eli Lilly site in Limerick. This is a senior leadership role with full responsibility for the performance, quality, and compliance of services including cleaning, GMP cleaning, catering, hospitality, landscaping, and pest control within a highly regulated pharmaceutical environment. You will act as the single point of contact for all Soft Services operations on site, ensuring service excellence, strong client engagement, regulatory compliance (GMP/GDP), and high‑performing, engaged teams. This role is about operational leadership, service quality, and people management — with commercial accountability for a €4m+ contract and a workforce of 48+ colleagues.
Key Responsibilities
Soft Services Leadership: Lead the delivery of all soft FM services across the site, ensuring consistent, high‑quality standards; Drive excellence in GMP cleaning and regulated service environments; Ensure catering and hospitality services align with client expectations and compliance standards; Oversee vendor management for pest control, landscaping, and specialist soft services.
Client & Contract Management: Act as the primary client interface for all soft services; Lead service reviews, performance meetings, and continuous improvement initiatives; Ensure SLAs and KPIs are consistently met or exceeded; Identify opportunities for service innovation and contract growth.
Compliance & Risk Management: Ensure full compliance with GMP/GDP, health & safety, environmental and statutory requirements; Maintain robust risk registers and business continuity plans; Ensure all SOPs and regulatory standards are adhered to across services.
Financial & Commercial Accountability: Manage budgets, forecasting, P&L and cost control; Monitor labour productivity and operational efficiencies; Deliver contract targets including margin and service performance metrics.
People Leadership: Lead, coach and develop multidisciplinary soft services teams; Drive employee engagement, performance management and development plans; Promote a culture of safety, collaboration, and continuous improvement.
About You
Evidence of proven senior leadership experience within Soft FM or integrated facilities management.
Strong background in cleaning and/or GMP‑regulated environments (5+ years preferred).
Demonstrable experience managing large, diverse operational teams.
Strong commercial and financial acumen including P&L responsibility.
Excellent client‑facing and stakeholder management skills.
Experience operating within a highly regulated pharmaceutical or similar environment.
Desirable
Hospitality, Facilities or Business‑related qualification.
NEBOSH (or equivalent).
Experience in pharmaceutical or FMCG sectors.
Professional FM qualification.
Career Level
Managerial
Candidate Requirements
Essential
Minimum years of experience: 5
Desirable
Administration, Interpersonal Skills
Collaboration, Teamwork
Specialising in: NEBOSH or equivalent
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