At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.Duties and Responsibilities of the Role:Set up/break down of conference and private dining roomsPreparation & service of food and beverage to guests including room service between 11pm - 7amTo maintain a high standard of cleanliness of all public areasTo assist the Night Manager in dealing with request and queries from guestsTo carry guests' luggage to and from bedrooms including group check ins/departuresTo promote and sell The Johnstown Estate Hotel facilities & services at all timesAnswer guest queries and telephone calls at the hotel reception desk in the absence of the Night ManagerTo carry out nightly security checks/fire walks of the propertyEnsure all external doors are locked and secure overnightReport any maintenance/health hazards to the Night ManagerAny other reasonable request by ManagementRequirements for the role:Minimum 2 years of experience of working in a similar role and/or environmentA warm, friendly and approachable personality when dealing with fellow staff and guests.Accurate and efficient cash handling skillsProven ability to work well in a team and with their own initiativeFlexibility to work varying shifts, including evenings, weekends, and holidays.