Ergo a seeking a Level 2 IT Engineer for a contract role in West Dublin. The successful candidate will have previous experience supporting end-users on M365 stack and adjacent technologies including SCCM, Intune, Active Directory / Entra ID.
You will join an existing team working with a well-known client and there's good potential for the contract to extend.
What will you do?
Provide hardware and software support, either remotely or at local level to all Desktop, Laptop, PC's, and printers. Apply appropriate fixes or escalation to management as required.
Update all user queries through incident logging system regarding call progression and complete all incidents and tasks in a timely manner based on Service Level Agreements.
Document and submit new solutions into ICT knowledgebase.
Delivery and installation of new ICT hardware and software in line with current processes and procedures.
Ensuring the ICT standards and Policies are maintained and implemented.
Maintenance and support for site ICT infrastructure.
Ensure all desktop and laptops PC's are patched to the highest available level and all known security risks are remediated.
Liaise with third party vendors for support issues.
Participate in onsite support and projects work as required.
What do you need?
2+ years of experience in a similar role (IT Support, Systems Engineer, Helpdesk Analyst)
Knowledge of M365, Microsoft Windows, Active Directory, and Azure AD.
Active Directory - user account, groups, and permissions.
Patch management and device compliance (SCCM, InTune).
Experience deploying Windows Desktop and Laptop PC's, Apple MacBooks, Printers, Mobile devices.
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