Job Description:
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We are seeking an experienced Administration Specialist to join our team. The ideal candidate will have a proven track record of providing exceptional customer service, managing administrative tasks, and working effectively in a fast-paced environment.
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Key Responsibilities:
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* Answering inbound calls and tickets, recording new tickets, and responding to queries on existing tickets
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* Triage tickets to engineer queues
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* Liaising with the Operations Manager, Service Desk Supervisor, and technical team
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* Communicating information to customers
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* Tracking, monitoring, and controlling Service Level Agreements (SLAs)
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* Monitoring call volumes and working with the tech lead to ensure correct priorities and escalation if required
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* Coordinating, updating, and maintaining customer records via the company system
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* Ensuring the upkeep of own diary and time management
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* Providing administrative support in areas of sales, purchasing, and accounts
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* Assisting with improving company processes and procedures
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* Maintaining all electronic and manual filing assigned
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* Organizing office supplies and equipment, company vehicles maintenance bookings, stationery, canteen supplies, company clothing, and PPE
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* Assisting with planning and organizing schedules of management and other team members
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* Organizing Travel Arrangements – Managing hotel bookings for key members of staff and engineers
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* Assisting with company Health & Safety awareness requirements at the office
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* Working with management to deliver all projects in line with the organizational strategy
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Required Skills and Qualifications:
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* Bachelor's degree in Business or related field, or relevant Customer Service or Administrative experience
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* Minimum 1-2 years' experience working in a busy office or work environment
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* Fluency in English, both verbal and written
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* Excellent telephone manner and confident communication skills
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* Proficient in using CRM packages and other equivalent administrative applications
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* Excellent planning and organizational skills with attention to detail
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* Ambitious, energetic, and motivated individual who can remain calm under pressure
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* Possess the ability to work with multiple departments and work independently and using own initiative
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* Proficiency in Microsoft Office Suite
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* Trustworthy and conduct the role with integrity and confidentiality
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* Previous knowledge in an IT company an advantage but not essential
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Benefits:
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This is a permanent position with career progression opportunities. The role is based fully onsite in Plassey Limerick and hours of work are Monday to Friday 9:00am to 5:30pm.
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You will be working in an environment geared towards performance with a forward-thinking organization that values the contribution of every individual. You will be offered an exciting, fast-paced working environment, a culture of teamwork, and the opportunity to play a vital role in organizational growth.
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About This Role:
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This is an excellent opportunity for a highly skilled and motivated individual to join our team and contribute to our success.
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