Leadership Role for IT Experts
This leadership position involves overseeing internal systems, product portfolios, and company-wide standards and strategy. The ideal candidate will have experience in an MSP environment and proven ability to manage and optimise IT platforms and SaaS ecosystems.
Key Responsibilities:
* Optimise the internal toolset (RMM, PSA, quoting, documentation)
* Act as product owner for key third-party platforms offered to clients
* Lead AI and automation initiatives across departments
* Ensure system-wide compliance with security and data protection standards
* Cross-functional collaboration and contribution to operational standards and continuous improvement efforts
Required Skills and Qualifications:
* Experience in an MSP environment
* Proven ability to manage and optimise IT platforms and SaaS ecosystems
* Strong knowledge of automation tools
* Familiarity with AI applications in business operations
* Hands-on experience with security frameworks and governance
* Strong communication, documentation, and project management skills
Bonus Requirements:
* Knowledge of Kaseya/Datto or relevant certifications (CISSP, ITIL)