This role involves troubleshooting technical problems debugging networking system administration updating documentation coding/scripting identifying root problems improving supportability working with Engineers Product Managers making products easier to adopt use improvements product tools processes driving success Google Cloud understanding advocating customers issues.
Key Responsibilities
* Effectively manage customer issues through diagnosis resolution implementation new investigation tools increase productivity resolving customer concerns on the Google Cloud Platform.
* Develop in-depth knowledge of Google product technology underlying architectures troubleshooting reproducing determining root cause customer reported issues building efficient diagnostic tools acting as a subject matter expert for internal stakeholders engineering sales and customer organizations resolving technical deployment obstacles improve expertise in Google Cloud advocate needs across cross-functional teams including product engineering teams find ways to improve drive high-quality production work as part of a collaborative team ensuring globally 24-hour support sometimes requiring non-standard work hours shifts responsible delivering excellent assistance responding business challenges navigating rapid changing environments acting key component competitive advantage seeking opportunities optimize user experience continuous improvement live learning framework aligned goals vision .