Job Title: Customer Service RepresentativeJob Type: Full-time, PermanentJob DescriptionWe are seeking a proactive and customer-focused individual to join our team. The role involves providing excellent support and advice to customers, primarily over the phone but also via email. You will use your product knowledge to resolve customer issues, maintain accurate records in our database, and ensure compliance with data protection and confidentiality regulations. Flexibility is key, as you may also be required to take on ad hoc duties as needed.Key Responsibilities:Provide relevant advice and assistance to customers by phone and emailUse product knowledge to troubleshoot and resolve customer issuesMaintain accurate and efficient data entry within the customer databaseAdhere strictly to data protection and confidentiality standardsSupport the wider team with ad hoc tasks when requiredKey Skills and CompetenciesExcellent customer service and communication skillsProfessional manner when dealing with customers both over the phone and in personStrong organisational, administrative, and problem-solving abilitiesAbility to work independently and take initiativeComfortable learning and adapting to new technologiesStrong problem-solving skills to address day-to-day challengesAbility to work under pressure and adapt quickly to changing prioritiesProficient with technology and computer systemsHigh attention to detail with strong multitasking skillsSelf-motivated with a proactive approachJob Types: Full-time, PermanentWork Location: In person