What you'll do
The Account Executive is a high impact position combining equal parts relationship management and revenue expansion.
The ideal candidate brings a track record of success in a SaaS technology company where they have demonstrated an ability to drive growth in their assigned accounts.
This person will work best in a dynamic, fast paced, technology-driven environment to effectively handle a large number of accounts.
This position is an individual contributor role reporting to the SMB Manager.
Deliver programmatic engagement with existing Docusign clients to develop and maintain relationships while helping to grow Docusign's incremental revenue by uncovering additional use cases and opportunities to position the broader Docusign agreement cloud
Qualify sales opportunities based on Docusign's sales methodology and metrics, to include client fit and success criteria
Position Docusign's value proposition as part of the overall business solution, linking these benefits back to the key business issues of the client
Expand the Docusign solution beyond the functionality introduced during implementation process and consistently seek new business opportunities by presenting, recommending, and upselling new Docusign products, services and partner solutions
Process sales orders and facilitate customer onboarding
Handle customer needs for engagement with other Docusign resources, such as professional services, training, product management and marketing
Enlist customers to participate and/or speak at Docusign and partner events
Provide accurate, timely reports, and forecasts, as needed, for management
Develop and maintain sophisticated knowledge of Docusign's products and services
Maintain current and accurate account information, as well as leads and follow-ups for assigned clients in CRM database
Manage overall customer loyalty, serving as internal advocate and escalation point to clients
Job Designation
Hybrid:
Employee divides their time between in-office and remote work.
Access to an office location is required.
(Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
What you bring
Basic
Fluency in English
Experience in consultative sales and account management, preferably within a SaaS model
Experience using sales force automation tools (Salesforce.com), Microsoft Word, PowerPoint and Excel
Preferred
Consistent track record meeting and/or exceeding individual sales targets and quotas
Services/Consulting delivery experiences a big plus
Ability to handle large volume of concurrent client relationships
Ability to identify, critique, suggest, and implement intelligent changes to the client's business optimization processes
Ability to anticipate change and prioritise accordingly
Ability to work as a team, as well as independently
Outstanding verbal and written communications skills, able to interact effectively at all levels of an organization
BS/BA degree
Willingness and ability to travel as necessary
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