Job description
Job Title: Duty Manager
Location: Carrigaline, Co. Cork
Job Type: Full-time, Permanent
Sector: Hospitality - Food & Beverage / Operations Management
Reports To: Deputy General Manager / General Manager
Salary: €38,000 - €40,000 per annum (DOE)
About the Role:
We are currently seeking a dynamic and experienced Duty Manager to join a busy hospitality team in Carrigaline. This is a hands-on leadership role overseeing food & beverage operations, ensuring high standards of service, smooth daily operations, and guest satisfaction across multiple outlets.
Key Responsibilities:
Operations & Guest Experience
1. Oversee daily service across multiple venues including bar, dining areas, and function spaces
2. Manage AM and PM shifts covering breakfast, lunch, carvery, dinner, and evening bar service
3. Handle customer queries, feedback, and complaints efficiently
4. Support seamless coordination of conference, banquet, and event operations
5. Ensure all daily bills and reports are accurate and properly posted
Team & Shift Leadership
6. Create and manage staff rosters aligned with labour budgets
7. Support recruitment, training, and performance management in conjunction with HR and senior managers
8. Foster a culture of service excellence within the team
Stock & Cash Management
9. Oversee purchasing, delivery checks, and stock control procedures
10. Monitor bar and F&B margins, and investigate any variances
11. Ensure secure and accurate cash handling, reconciliations, and credit card processing
Health, Safety & Compliance
12. Uphold food safety (HACCP), licensing, and health & safety standards
13. Ensure proper maintenance and safe use of all equipment and solvents
14. Report incidents or hazards and coordinate with senior management
Security & Property Oversight
15. Responsible for opening/closing the premises as required
16. Liaise with night porters and ensure all security protocols are followed
Service Excellence & Standards
17. Champion service excellence across all touchpoints
18. Attend and implement training and standards initiatives across departments
Requirements:
19. Proven experience in a Duty Manager or senior hospitality supervisory role
20. Strong knowledge of bar and restaurant operations
21. Excellent leadership, problem-solving, and interpersonal skills
22. Ability to lead a team in a busy, customer-focused environment
23. Flexibility to work shifts, including evenings and weekends