Job Description: The Parts Advisor plays a pivotal role in delivering exceptional customer service and ensuring the smooth operation of the parts department. Key Responsibilities 1. Customer Service & Sales: Provide expert advice to retail and trade customers on parts availability, pricing, and suitability. Identify customer needs and recommend appropriate parts or alternatives. Process orders quickly and accurately, ensuring a high level of service. 2. Parts Operations: Manage the ordering, receiving, storing, and issuing of parts in line with company procedures. Maintain accurate stock levels and conduct regular stock checks. Ensure high standards of parts storage, including correct labelling and stock rotation. 3. Workshop & Internal Support: Prioritise workshop requests to support job efficiency and minimise downtime. Liaise with technicians and service advisors regarding parts availability lead times Prepare issue all relevant paperwork for traceability accuracy purpose update documentation warranty claims