At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees worldwide work to discover and bring life-changing medicines to those in need, improve disease management, and give back through philanthropy and volunteerism. We prioritize putting people first and strive for excellence in our work.
Eli Lilly Cork comprises over 2000 employees from 60 nationalities, delivering innovative solutions across various Business Service functions including Finance, IT, Medical, and Clinical Trials. The campus in Little Island offers a premium workspace with flexible hybrid options, healthcare, pension, life assurance, subsidized canteen, onsite gym, travel subsidies, and parking. We also provide People Development services, Educational Assistance, and wellbeing initiatives to enrich our colleagues' careers.
We are committed to diversity, equity, and inclusion (DEI), supporting all ethnicities, nationalities, backgrounds, generations, sexualities, disabilities, and genders through initiatives like EnAble, Age & Culture, LGBTQ+, and GIN-Gender Inclusion Network. EnAble partners with Access Lilly to ensure accessibility and promote awareness for a disability-confident culture at Lilly Cork and beyond.
Join us to be creative, innovative, and true to yourself
Role Overview:
The Manager and Service Lead of Security Platform Operations will build and lead a top-tier operations team supporting network security, endpoint security, enterprise logging, and cyber operations platforms. Responsibilities include establishing a global service, modernizing processes for incident, problem, and issue management, and delivering an exceptional customer experience.
Key Responsibilities:
1. Service Establishment & Operations:
- Design organizational structure, staffing, and processes for a global Security Platform Operations service.
- Define tier support levels, escalation paths, and handoffs.
- Set SLAs, OLAs, and KPIs for operational excellence and continuous improvement.
1. Incident, Problem, and Issue Management:
- Implement incident management, root cause analysis, and problem resolution processes.
- Oversee triage, troubleshooting, and remediation of security issues.
- Manage major incidents and communication during high-severity events.
1. Platform Monitoring and Administration:
- Ensure 24/7 monitoring, alerting, and health checks across all platforms.
- Automate routine tasks with runbooks.
- Promote change, release, and knowledge management processes.
1. Customer Service and Stakeholder Engagement:
- Foster a customer-centric culture with responsiveness and technical expertise.
- Manage service desk operations and customer satisfaction.
- Engage with stakeholders across teams and vendors to understand and meet requirements.
1. Team Development and Knowledge Management:
- Recruit, develop, and mentor a high-performing security operations team.
- Enhance technical skills through training and exposure.
- Establish knowledge management to capture and share institutional knowledge.
1. Workforce Optimization and Tooling:
- Manage workload and staffing levels.
- Evaluate and implement monitoring, automation, and knowledge tools.
- Measure performance and drive continuous improvement.
Minimum Qualifications:
- 5+ years in IT/security operations, with expertise in network security, endpoint security, logging, etc.
- 3+ years leading and motivating teams of analysts and engineers.
- Experience managing a global 24/7 operations service.
- Experience with endpoint detection and response (EDR) solutions.
- Experience with network security tools like firewalls, IDS/IPS, web filtering, and access control.
- Experience with SIEM platforms.
- Knowledge of automation, knowledge management, and team development.
- Expertise with tools from vendors like Palo Alto, CrowdStrike, Splunk, Cloudflare, ServiceNow, etc.
Additional Preferences:
- Familiarity with security operations concepts like use case development and analytics.
- Strong process skills and knowledge of IT service management.
- Ability to build and operate a security service from the ground up.
- Excellent customer service and communication skills.
Lilly is dedicated to supporting individuals with disabilities. If you require accommodations during the application process, please complete our workplace accommodation request form. Lilly does not discriminate based on age, race, color, religion, gender, sexual orientation, gender identity, or any protected status.
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