Customer Service Assistant – Castleisland
BOYLE Sports – Retail – Castleisland, Ireland
Role Purpose
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.
Key Responsibilities
* Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
* Step up and guide shop operations in the absence of the Shop and Assistant Manager including: opening and closing the shop, managing and guiding the shop team, cash management procedures.
* Opportunity to manage on occasion leading to further development.
* Accept bets accurately through multiple channels including betting terminals and EPOS system.
* Act as a Brand Ambassador introducing customers to multi-channel/digital journey.
* Work under pressure remaining calm while constantly looking for ways to improve shop.
* Maintain shop presentation standards to high quality throughout working day.
* Ensure all procedures (safety, compliance and shop operations) always followed.
* Passionate about working within a team environment.
* Adhere to Social Responsibility duties.
Knowledge, Skills And Experience – Essential
* Customer service focused.
* Operate with trust and integrity.
* Flexibility as business operates 7 days a week.
* Be adaptable to shop environment.
* Great attention to detail and strong numeracy skills.
* Enthusiastic people person who can work on own initiative and as part of a team.
* Keen interest in Sporting industry/events and confident build rapport with customers.
* Ambitious and driven to progress within the company.
* Promote company brand and be results focused.
* Excellent communication skills.
* Problem solve and think creatively.
* Be organised, reliable and dependable.
* Proven good cash handing approach.
Desirable Skills And Experience
* Industry/Retail experience welcomed but full training provided.
BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries
Gambling Facilities and Casinos
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