Lead Team Specialist
This role is ideal for a professional who can manage and motivate team members to deliver high-quality results. The successful candidate will be responsible for leading by example, motivating and inspiring confidence in others, and transferring knowledge effectively.
Key Responsibilities:
• Manage and lead a team of professionals to achieve business objectives
• Motivate and inspire team members to deliver high-quality results
• Transfer knowledge and skills to team members through training and mentoring
• Conflict management and resolution
Requirements:
• Proven track record of leadership and management experience
• Excellent communication and interpersonal skills
• Ability to analyze problems and develop solutions
• Strong organizational and time management skills
• Experience working in a fast-paced environment
Essential Competencies:
• Leadership: Proven track record of leading by example, motivating and inspiring confidence in others, and transferring knowledge effectively
• Performance Management: Ability to work towards and achieve targets, understanding of contact centre metrics and targets, and ability to produce standard and ad hoc reports
• Customer Service and Communication: Experience in communication with clients, ability to communicate effectively with different groups, and ability to follow specific processes and procedures
• Problem Solving Techniques: Ability to apply analytical and investigative skills to resolve customer issues, ability to handle challenging support situations, and technical skill with Windows and Microsoft Office Suite
About the Role:
This is an exciting opportunity for a motivated and experienced professional to join our team as a Lead Team Specialist. As a key member of our leadership team, you will be responsible for managing and motivating team members to deliver high-quality results. You will also have the opportunity to transfer knowledge and skills to team members through training and mentoring.
Your Benefits:
• Competitive salary and benefits package
• Opportunity to work with a dynamic and forward-thinking organization
• Professional development and growth opportunities
• Collaborative and supportive team environment
What We Offer:
We offer a range of benefits and perks to our employees, including competitive salary and benefits package, opportunity to work with a dynamic and forward-thinking organization, professional development and growth opportunities, and collaborative and supportive team environment.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, to us.