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Student services

Strand
Ireland's Eye Language Agency
Service
Posted: 11 December
Offer description

Student Services & Operations CoordinatorThe Student Services & Operations Coordinator plays a vital role in delivering high-quality support to international students and host families. This position requires excellent organisational skills, strong communication, and confidence with digital tools and systems. The successful candidate will be proactive, student-focused, and able to manage a varied workload in a dynamic environment.Key Responsibilities1. Student Support & Case ManagementProvide day-to-day pastoral and academic support for an assigned group of 5–15 students.Act as the first point of contact for welfare concerns, ensuring timely and appropriate responses.Conduct regular check-ins and maintain accurate student records across internal systems.Liaise with Sutton Park School and other education partners regarding attendance, progress, and wellbeing.Escalate safeguarding or welfare concerns in line with organisational policies.2. Airport Transfers & LogisticsCoordinate and manage airport transfers for students in your care.Liaise with drivers, transport partners, host families, and students to confirm schedules.Maintain transfer databases, ensure compliance with safeguarding procedures, and handle last-minute changes effectively.Monitor flight updates and communicate proactively with all stakeholders.3. Host Family Recruitment & SupportAssist with recruiting host families through outreach, screening, and onboarding processes.Conduct home visits (virtual or in-person) as required.Provide ongoing support to host families, addressing queries and fostering strong, positive relationships.Ensure all compliance records, documentation, and inspection reports are kept up to date.4. Administrative & Technical ResponsibilitiesUse digital tools to manage records, transfer schedules, safeguarding notes, and communication logs.Work confidently with spreadsheets, shared drives, CRM systems, and scheduling software.Produce clear, concise reports and maintain accurate documentation.Contribute to continuous improvement by suggesting process enhancements and adopting new technologies.¸​Job Type: Part-timePay: €30,000.00-€32,000.00 per yearExpected hours: No more than 25 per weekBenefits:FlexitimeWork from homeWork Location: Hybrid remote in Sutton, CO. Dublin

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